Workforce Manager
TaskUs
- Quezon City, Philippines7/F Anonas LRT City Center, Aurora Blvd., Anonas, QC, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-12-21T08:01:45.098875+00:00Job closed.
Job Description
- Supervise the operational and fiscal activities of the Workforce Management team. Ensure the accuracy of billing processes and procedures for all clients within the site.
- Identify and report on account profitability opportunities and recommend strategies to improve campaign processes.
- Are held accountable for schedule adherence, service level, and absenteeism. Forecast and prepare for call or email volume and monitor seat occupancy, average handle time and other factors to measure campaign performance.
- Work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. Manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations.
Minimum Qualifications
- Strong verbal and written communication skills;
- Ability to manage multiple, complex, on-going tasks and projects;
- Strong attention to detail;
- Strong desire to optimize procedures;
- Proficient statistical analysis, computer, and software skills;
- Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly;
- Reporting proficiency;
- Strong coaching skills.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Architecture and Engineering
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 7/F Anonas LRT City Center, Aurora Blvd., Anonas, QC, Quezon City, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement.
TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success.
If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!