Technical Support Whiz
TaskUs
- Cavite, PhilippinesCavite City, Cavite, PhilippinesCaviteCalabarzonPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2016-12-30T16:00:00+00:00Job closed.
Job Description
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Research required information using available resources;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
Minimum Qualifications
What are we looking for?
- Finished 2 years in College or Vocational Courses/ Bachelor's/ College degree
- Preferably with 6 months Call Center experience
- Ridiculously Good Communication Skills
- Willing to Work at De Castro 2 Building Aguinaldo Hiway Imus, Cavite, Philippines
Perks and Benefits
Paid Holidays
Paid Sick Leave
Paid Vacation Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Gym Membership
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Often
- Office Address
- Cavite City, Cavite, Philippines
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About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement.
TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success.
If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!