Customer Success Guru

TaskUs

  • Taguig, Philippines
  • 18,600.00 - 29,000.00 PHP / month
  • Full time

Expired in 5 months

This job is no longer accepting applications.See available related jobs.

Job Description

The Guru team at Shopify supports shop owners around the clock on the telephone, e-mail and chat. With over 243,000 shops, we are looking for talented people to join our growing remote Guru team. We love our merchants and are always looking for ways to make things better. As a Guru at Shopify, your feedback on the product and our merchants is incredibly valuable.

Our Gurus are well equipped to handle any questions that our merchants might have. Sales, online marketing, billing, technical issues, third party apps and design are just some examples of the types of questions you will get. Check out our 1000+ pages of support documentation for a taste of what you will be asked. This role is very challenging and incredibly fast paced, yet rewarding. You’ll get hands­-on experience working with online businesses. There are no scripts; we want you to be yourself and work with the merchant to find solutions and help them grow their business.

What your day­ to ­day looks like:

  • You start your day with a team meeting to catch up on current issues.
  • The phone queue is waiting to be tackled. You jump on and start answering calls from our merchants.
  • A merchant has a question about a CSV upload. You head to our support docs and find an awesome tutorial that explains how to upload products to their online store. While you’re looking through their store admin, you notice that the merchant hasn’t set up any shipping rates yet, so you proactively send them a doc that explains how shipping rates work.
  • With the phone queue under control, time to jump over to live chats. Multi­tasking here is key as you’ll be handling multiple requests at a time.
  • You finish off your day knowing that you’ve had a major impact on the success of our merchants.
  • Helping our merchants identify the proper plan and feature set for their business.
  • Proactively identifying future growth opportunities that benefit the merchant.

Minimum Qualifications

You'll need to:

  • Be passionate about customer success and helping the team.
  • Have a great sense of humor, have a strong desire to learn, and are a great communicator.
  • Be detail oriented.
  • Be proactive and own issues from beginning to end.
  • Most importantly, be resourceful and really enjoy problem solving.
  • Be comfortable discussing business topics such as sales and marketing.

Perks and Benefits

  • Flexitime Flexitime
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts Employee Discounts
  • Gym Membership Gym Membership

Preferred Courses

  • Nursing
  • Business Administration

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Always 
Office Address
Twenty-Four Seven McKinley, 24th St. corner 7th Ave, Fort Bonifacio, Taguig, Metro Manila, Philippines
Industry
Customer Service
Vacancy
100 openings
Website

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About TaskUs

TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!
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