Customer & Market Research Manager  

The key to be a successful and enduring organization is to be customer-centric and to have product-market fit. To achieve both consistently, we are looking for someone to build, grow and lead the team that will help our organization get actionable customer and market insights to deliver better products and services, to improve the end-to-end customer experience, to spot market opportunities, and much more! If this sounds like you, join us at Tanihub Group, South-East Asia’s largest agri-tech startup, to enable better lives for Farmers, drive the backbone of Indonesian economy, reduce food waste across the value chain and delight households and F&B operators, with high-quality and affordable groceries and fresh produce.

What You Will Do:

• Lead end-to-end process for multiple types of research projects (qualitative & quantitative), from planning to execution to analysis and reporting to various stakeholders (C-levels, cross-functional teams).
• Design & continuously improve the processes, workflows, and standards to ultimately build a best-practice research guideline.
• Build, grow and coach a team of researchers to support various business units and teams in the organization.
• Collaborate closely within a cross-functional team (with Growth, Product, Commercial, Operations, Finance, Legal, etc) to ultimately deliver winning insights and foresights to help achieve the organization’s strategic objectives.
• Manage research budget, people budget and other expenditures effectively and efficiently.

Who will be suitable for this role:

• Must-Have
  • Have at least 3 years of full-time experience in consumer research / customer research / market research for the Indonesian market
  • Have managed at least 2 full-time, direct reports in a research team.
  • Comfortable with being hands-on in performing quantitative analysis using software (e.g. Microsoft Excel, Google Sheets), preparing insightful reports for, and presenting to senior-level stakeholders.
  • Have experience in both Qualitative and Quantitative research.
• Bonus points
  • Have experience conducting research for both B2B and B2C segments.
  • Have experience directly conducting intermediate to advanced statistical analysis (multiple-regression, Multicollinearity Test, etc) using statistical software like SPSS, R, etc.
  • Have worked in large multinational FMCG / consumer products companies.
  • Have experience in the e-commerce (B2C and/or B2B) sector.
  • Have experience with the Groceries / Fresh Produce category.
  • Have worked at top-tier Technology companies or Startups.