Customer Experience
TaniHub Group
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Resolve customer complaints via phone, email, mail or social media
Minimum Qualifications
- Fresh graduates are welcomed to apply
- Customer Service experience
- Passionate about assisting people, have a professional manner in handling customer
- Passionate about E-Commerce / Agriculture world
- Resilience, flexibility, high initiative, eagerness to learn
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- South Jakarta, DKI Jakarta, Indonesia
About TaniHub Group
TaniHub is an Indonesian Agriculture-Technology, solving problems in the supply and distribution chain of agriculture produces. Through the platform and network, TaniHub connect farmers with people in the market to enable farmers selling agriculture products with fair price and sustainable quantity.
Established in late 2015 as an on-demand application to deliver vegetables from farms to houses, in July 2016, TaniHub started to become a Business to Business suppliers for all Agriculture Commodities – Fruit, Vegetable, Poultry, Fishery, Livestock. With the support of TaniXpress, inhouse fresh-products delivery fleet, since October 2017 TaniHub expands to wider online channels, reach more SME’s, Restaurants, Resellers, and end users.
TaniHub wants to be the First Choice in delivering agriculture products from farms to market with affordable price, efficient sourcing, and reliable supply chain. The aim is to bring forward Indonesia by giving market access to as many farmers as possible. By building and growing an integrated agriculture marketplace, the technology will benefit significantly to the growth of agriculture ecosystem in Indonesia.