Customer Success Consultant
Tanda
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-03-30T16:00:00+00:00Job closed.
Job Description
- Build confidence in customers about the product value, especially when first learning about Tanda.
- Deliver a high level of support, ensuring customer satisfaction and retention at all times.
- Obtain an in-depth understanding of the customer's processes and the way they are intended to use Tanda.
- Help customer set up their account and assist other support staff in providing specific product information, service and solutions to customers.
- Find the cause, analyse and solve customer complaints/issues correctly, promptly and in a professional manner.
- Analyse customer issue to see trends, create documentation and recommend improvements, where needed.
- Coordinate with department concerned in tracking and resolving technical issues.
- From time to time you will be tasked to work on internal projects to improve existing Tanda processes.
Minimum Qualifications
- Must possess a College degree; Fresh graduates and/or graduating March-May are welcome to apply.
- With excellent verbal and written English communication skills.
- Confident. Self-driven and can get along well with people.
- Fast learner and can understand new software.
- Eager to learn new things and can get things done.
- Has a strong sense of responsibility and desire to be the best.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Ortigas Center, Pasig, Metro Manila, Philippines
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About Tanda
Tanda is the world's #1 platform for workforce success. We build world class technology to help business build happy and productive workforces through workforce management, rostering, time and attendance, and labor insights. Our vision is to build a product that allows businesses to help staff be happier and more productive so they can ultimately grow their business and create more jobs.