Merchant Success Team (Spanish speaker)

Tab

  • Davao City, Philippines
    Manila, Metro Manila, Philippines, Davao City, Davao Region, Philippines
    Davao City
    Davao Region
    Philippines
  • 25,000.00 - 45,000.00 PHP / monthPHP25,000.0045,000.0025,000.00MONTH
  • Full time
Posted 7 days ago and deadline of application is on 29 Jun
Recruiter was hiring 12 hours ago

Merchant Success Team (Spanish speaker)

Tab

Job Description

This is an exciting opportunity to join the early team at Tab and help us build our Merchant Success team. Merchants are our main customers and their success is integral to what we do, so this is a vital role in the company. You'll also be our first hire in the Philippines, so for the right candidate this could be a great opportunity to help us shape our first remote team!

We're open to this being a part time role too.

You'll mainly be working via email, but you'll be trained and supported by our London team.

Your main responsibilites will be:

  • Being a primary merchant contact (via email) and helping our London team respond to any and all questions as quickly as possible in a professional and friendly manner.
  • Guiding merchants through the application process and being the first check for new applications - including gathering and checking documents.
  • Reviewing merchant behaviour and helping merchants use Tab in the best possible way.
  • Making sure that we know what all our customers love (and don't love) about our platform.
  • Supporting our London team with ad hoc projects - e.g. data collection.
  • Preempting any merchant issues and problem solving with the London team (we use slack to stay in touch!).
  • Making sure we 'wow' our merchants every day!

Minimum Qualifications

  • You'll be fluent (written and spoken) in English and Spanish.
  • You'll be friendly and you'll enjoy helping people with anything - large or small!
  • You'll have great attention to detail and can summarise information in a clear and concise manner.
  • Ideally you'll have experience doing email based customer service for a start up
  • You'll be curious - you'll want to know more about our platform and our merchants.
  • You'll be good at working autonomously. You'll be working from home, so you'll need:
  • Internet speed of 5mbps (10mbps if there are other people using the same internet connection) or more (you can check your internet speed at https://fast.com/).

  • A modern computer, powerful enough to download and run several different programs in parallel.

  • Working headset with mic.

  • Webcam.

Perks and Benefits

  • Flexitime Flexitime
  • Work from Home Work from Home
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Interpersonal Skills
  • Attention to Detail
  • Email Support
  • Customer Service
  • Reading Comprehension
  • Language Translation

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Manila, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website

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About Tab

Tab powers travel & tourism businesses in 40 countries across Latin America, Africa and Asia. Our payment platform helps tourism businesses to save on payment costs and manage and take bookings more flexibly – while spending less time on admin and more time with their customers. We work with hotels (from budget to boutique) and activity operators like dive schools, surf lodges and yoga retreats. Our initial focus is emerging destinations, in countries where payment and booking systems are a significant challenge. Our platform is trusted by hundreds of tourism businesses around the world, and we've helped hundreds of thousands of travellers to pay in over 100 currencies. We're working on ambitious plans to revolutionise the experience of independent travel – by helping travellers make the most of their precious time abroad, and giving local tourism operators the vital tools they need to run their business. We're primarily based in London, and we're backed by Y Combinator (the investors behind Airbnb, Dropbox and Stripe). Our team has deep expertise across travel, finance and technology – with previous experience at Cambridge University, Harvard and BCG.
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