Desk QA Analyst
Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Conduct quality evaluation for Desk Collection Operator by doing silent monitoring of phone calls based on a particular standard and prepare/analyst reports to provide suggestions for improvements based on the results of the reports
- Deliver feedback to Desk Collection Operator based on quality evaluation to improve Desk Coll performance
- Participate in calibration and mini calibration meeting to give information about phone call quality.
- As quality representative in morning briefing & on the floor meeting to monitor the information given is accordance with current situation and policy procedure
Minimum Qualifications
- Candidate must possess at least a diploma, bachelor's degree, any field.
- At least 1 year(s) of working experience in the related field is required for this position.
- Logical thinking, patience, and attention to details
- Ability to work/process big amount of data
- Computer / PC skill
- Intermediate English as an advantage
- Independent
- Responsible
- Problem solver
- Good communication skills
Perks and Benefits
- Performance Bonus
- Medical / Health Insurance
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- General Services
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 5 openings
About Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.