Application Support Manager
Super 8 Retail Systems, Inc.
- Manila, PhilippinesBinondo, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- The candidate is responsible for all POS-related processes, procedures, day-to-day activities and schedules and performance monitoring of the team in technical support of applications. Responsible for ensuring the application administration processes adhere to company policies.
- Oversee the Applications Support team including all aspects of trouble ticket management.
- Liaise with other application vendors to trace the root cause of problems.
- Performs personnel administration for the department; performance evaluations and staff development.
- Participate in managing and streamlining processes that support code migrations, environment set-ups, change requests, automation and troubleshooting.
- Coordinates and monitor incidents and change requests addressed to Application Team, for consistent turnaround and quality.
- Establish short-term and long-term goals for team, consistent with the company’s goals.
Minimum Qualifications
- Must possess a University/Bachelor’s Degree in Computer Science, Information Technology, Industrial Engineering or similar discipline with good academic records from schools with reputable CS/IT programs.
- At least 4 years of proven ability in doing application support or project management with minimum of 2 years experience in handling a team.
- Strong verbal/written communication and negotiations skills.
- Flexibility in working days/swing shift as necessary to oversee 24 x 7 operations.
- Experienced in developing procedures and standards
- Strong problem solving and critical thinking skills to come up with solutions for service-related issues affecting internal customers and/or team members
- Accustomed to taking an active role in executing projects
- Exposure to trouble ticketing systems and experience in handling multi-vendor tickets – an advantage
- Point-of-Sales systems knowledge - a plus
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Binondo, Manila, Metro Manila, Philippines
- Vacancy
- 1 opening