Front Desk Officer
Sunrise Ridge Corp.
- Quezon, PhilippinesKatipunan Ave, Quezon City, Metro Manila, PhilippinesQuezonMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-03-20T16:00:00+00:00Job Description
- Greet guests and patrons as they arrive
- Ask if guests have a prior booking
- Manage the registration process
- Ask for identification and ensure that the provided credentials are accurate
- Handle guest check-ins and check-outs appropriately
- Operate hotel switchboard, take calls and provide information and transfer calls
- Manage accurate accounting of all rooms
- Provide guests with room keys and call for bellboys
- Take reservations over the telephone, through email and in person
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Compute bills and take payments
- Provide guests with directions around the hotel
- Contact housekeeping and maintenance departments when a problem is reported
- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Minimum Qualifications
- Diploma in Hospitality/Tourism/Hotel Management or equivalent
- Minimum 2 years relevant experience
- Preferably 1-4 years experience in Hotel Management/Tourism Services or equivalent
- A general knowledge of hotel operations especially the Front Office
- Fluent spoken and written English
- Pleasant and able to relate well with guests
- Patient and tactful
- Sound judgment, even under pressure
- A sharp eye for detail
- Knowledge in Opera would be advantageous
- Fresh graduates are welcome
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Willing to work in shifts
- Full-time positions available
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Katipunan Ave, Quezon City, Metro Manila, Philippines
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About Sunrise Ridge Corp.
Soleste Suites is a small and independent hotel run by people who love to travel. Located on Katipunan Avenue in Quezon City, the hotel is minutes away from the country’s newest shopping and business hubs, and a quick ride from Manila’s International and Domestic Airports. It also happens to be on a road blossoming with wonderful newcomers in food and entertainment. Whether you’re in town for work or play, Soleste Suites cares for you the way we would an honored houseguest, within the comfort of a hotel designed with you in mind.