Officer in Charge | Glorietta 3  

SALES

• Leads the team to achieve 100% of monthly sales targets through implementation of strategies and programs to increase sales
• Accomplishes and reports daily sales thru email and/or text
• Attends to customer needs, complaints and special orders
• Conducts weekly store meeting to discuss sales performance and other issues
• Prepares monthly sales report, inventory, promo/new arrival updates
• Conducts monthly sales meeting to discuss: sales performance, goals and targets, new products, staff motivation, improvement on customer service, action plans to improve store sales and operations
• Increases VIP redemption and new recruits

CUSTOMER SERVICE

• Effectively models and executes premium service
• Carries out repairs, explains customer programs, guarantees, and warranties when required in a professional, timely and efficient manner
• Assists the Sales Associate in responding to all customer complaints in an effective, professional and timely manner

MARKETING

• Achieves targets through approved ongoing store promos, campaigns, and strategies on slow moving products

OPERATIONS

• Ensures strict compliance to guidelines on prevention of losses and deter theft in the store
• Ensures strict compliance on daily opening, turnover, closing store activities
• Ensures daily update of reports, logbooks
• Conducts housekeeping and monitors cleanliness in the store (sales floor, walls, ceiling, windows, cabinets, drawers, wall bays)
• Acts as custodian of all the store keys
• Ensures that all fixtures are in working order (POPs, store equipment, lighting, ventilation)
• Ensures that all staff are compliant on Company Appearance Guidelines
• Ensures that all staff are compliant on Code of Discipline and all department policies and procedures
• Ensures that incoming communications are disseminated to all staff as in the case may be
• Ensures that all outgoing communications are properly sent to the addressee
• Ensures that all store reports are complete, accurate and submitted in a timely manner
• Ensures timely payment of rent and utilities
• Ensures timely replenishment of office supplies, paper bags, optic tags, add ons
• Attends to office meeting and other important activities as required
• Secures permit from Mall Administration for delivery, pullout, rectification, campaign installation, change of store operating hours
• Ensures 100% adherence of Sales Associate on punctuality and attendance
• Ensures that all brands allocated in the store has a unit sold in a month
• Ensures that inventory ratio of fast and slow moving brand are kept at 80% and 20% respectively
• Ensures that 80% of store inventory are fast moving brands
• Performs all other tasks that may be assigned from time to time

MERCHANDISING

• Ensures that all stocks are out and displays are properly tagged and priced
• Ensures that merchandising guidelines are followed.
• Maintains visual presentation of merchandise in store and carries out cleaning of products and fixtures to maintain highest levels of cleanliness

INVENTORY

• Conducts and daily monitors inventory (eyewear, boxes, paper bags, optic tags, add ons)
• Reports any shrinkage and incident to Area Supervisor/Retail Sales Assistant and submit Incident Report accordingly
• Plans and submits product replenishments and product mix
• Receives delivery and follows proper delivery procedure
• Analyzes movement of products and gives weekly and monthly feedback to Supervisor
• Ensures compliance of store in submission of monthly inventory report
• Maintains a standard store inventory to sales ratio

FINANCE & ACCOUNTING

• Ensures change fund and petty cash is ready prior to store opening and sufficient coins/bills for cash transaction
• Ensures daily cash count and declaration through POS from opening to closing
• Performs cashiering function on certain schedules
• Ensure daily cash deposits and daily submission of cash deposit report
• Conducts Weekly Audit of petty cash and change fund
• Liquidates weekly petty cash expenses

LEADERSHIP/SUPERVISORY ROLES

• Encourages and models the way for people to communicate openly and transparently
• Does store shifts in the absence of a Sales Associate to ensure smooth store operations
• Assist in managing the team, conflict and below expectation performance in an effective and timely manner. Seek advice from immediate superior for situations that may arise outside of established guidelines
• Executes and cascades company directives to team in an effective and timely manner
• Provides inputs on new programs, product and promo updates, operational and marketing concerns for the monthly SA meeting and regular OIC meeting
• Coaches/Trains new Sales Associates using the coaching journal
• Creates an inspiring and engaging team environment through regular store meetings
• Contributes ideas and solutions to problems as required
• Looks for ways to do things faster, smarter and better and discusses ideas with Immediate superior
• Share ideas and suggestions that help achieve business results
• Assists in implementing changes effectively whilst maintaining a stable store environment

• Bachelor’s Degree in Business, Finance or any related course;
• Retail experience of at least one year;
• Excellent interpersonal and communication skills;
• Customer-centric;
• Demonstrated leadership skills;
• Ability to lead and coach a team;
• Passionate, Creative, and Enthusiastic.