Studio84 Inc
Studio84 Inc

Apple Tech Support  

Studio84 Inc

  • Makati, Philippines
    Green Palm Bldg. 1696 Baler St., Valenzuela, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-08-08T16:15:07.948310+00:00
Job closed.

Job Description

  • Provide onsite tech support for clients with Mac OS in a mixed Mac and Windows environment.
  • Get to the root cause of technical issues based on a help desk ticket submitted by the client.
  • Provide not only resolution but prevention from recurrence.
  • Interact in a down to earth and non-technical (no nerd speak) way with the goal of exceeding customers’ expectations of what support resolution should look like.
  • Be prompt and attentive to the client and their professional environment.
  • Provide full support docs of what was attempted, as well as what was accomplished, to resolve the client's issue.
  • Be aware of the current news, trends, and problems that are occurring within the tech support community on the Mac OS platform and the interaction with Windows networks.
  • Available weekdays for regular support while prepared for the possible need for after-hours emergencies.

Minimum Qualifications

  • Good sales and Technical Background.
  • Strong analytical and planning skills.
  • Good communication and presentation skills.
  • Excellent problem-solving skills.
  • Has knowledge on Apple and Mac products.
  • Tech savvy.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Green Palm Bldg. 1696 Baler St., Valenzuela, Makati, Metro Manila, Philippines
Industry
Retail Industry
Vacancy
1 opening
Website
http://www.switch.com.ph

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About Studio84 Inc

Studio84, Inc. is a service-oriented and quality conscious organization specializing in the distribution and retail of consumer electronics and technical services.

Under the trade name SWITCH, the company started on 2008 with an island kiosk in Alabang Town Center. Our existence in the market for the past years is one proof that our vendors and customers are very confident and satisfied on our commitment to service and quality. Today, we have eleven (11) retail branches and eight (8) service centers nationwide.

Our mission and vision is to provide premium Apple experience to our customers and to provide our employees with challenging work in an open and participative environment marked by equal opportunies for personal as well as professional growth. Treated with dignity and respect, encouraged to be creative and innovative, take active roles to improve overall productivity, and be evaluated for performance on the basis of fair and equitable standards.

It’s not just about selling products. It’s about leaning. It’s about knowing your products, your market and your business. At SW!TCH, we want everyone to be involved and to get involved. As our company grows, we want our team to grow with us. Our main assets are our “people assets” and that is why we invest heavily in training our new members. Having the right attitude towards work is the key to any successful business. You have to be happy at work and passionate at what you do. This is what we want to instill in all our team members. Everyone at SW!TCH plays a key role in the entire business. There is no hierarchy. Everyone is equal. Everyone is expected to learn all facets of the business. This is what keeps our work fun and exciting.

We invite you to be a part of a growing company. Be exposed to a fun-filled learning work place. Learn and teach at the same time. If you think you have what it takes to be part of our company, send in your resume at any of our SW!TCH branches. Whether your strength is in sales, management, logistics, finance, marketing, merchandising or training; our company is the right place for you. Get trained by the people from Apple. Get first dibs on whats hot in the market. Get to use the latest and most sought after tech items today. All these perks at SW!TCH.

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