Students Only Philippines Inc. (SOPHI Inc.)
Students Only Philippines Inc. (SOPHI Inc.)

Multilingual Agent  

Students Only Philippines Inc. (SOPHI Inc.)

  • Cebu City, Philippines
    Units 1-4, 9th Floor, Cebu City, Central Visayas, Philippines
    Cebu City
    Central Visayas
    Philippines
    Philippines
  • ₱62,500.00 - ₱65,000.00 / month
    PHP
    62500
    65000
    62500
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-29T16:00:00+00:00
Job closed.

Job Description

We're looking to hire multilingual individuals to provide customer service for our growing client in the travel-booking industry. The job simply entails managing hotel reservations and catering to requests from hotel guests.

Tasks and Responsibilities:

  • Answer inquiries regarding travel reservations from customers
  • Resolve issues or concerns regarding travel itineraries
  • Increase client revenue by suggesting service upgrades in the call
  • Enhance customer experience by providing excellent customer service in every call
  • The tasks and responsibilities described here shall be provided in English and Spanish/Portuguese

Minimum Qualifications

  • A native speaker or fluent in Spanish and/or Portuguese:
  • Fluent in the English language as well
  • Previous call center experience is a plus but not necessary
  • Customer-oriented
  • Internet savvy

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Recruitment / Signing BonusRecruitment / Signing Bonus
  • Relocation AssistanceRelocation Assistance
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Other

Massage Mondays

30% Night Differential Pay upon regularization

Gym subsidy

Travel rewards

Required Skills

  • Problem Sensitivity
  • Email Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
0
Office Address
Mabuhay Tower, Corner Jose Maria Del Mar St. and Jose Abad Santos St., Lahug
Industry
Business Process Outsourcing
Vacancy
2 openings
Website
https://www.sophi-inc.com/

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About Students Only Philippines Inc. (SOPHI Inc.)

Founded in 2008, SOPHI, Inc. is a boutique outsourcing center based in Dumaguete City, Philippines. As the main contact center for Boston-based start-up, StudentsOnly.com, we initially provided enrollment verification services to StudentUniverse.com, the largest online student travel agency in the US. In 2009, we've expanded our line of business and ventured into working with startups in the food, travel, and education space. We help startups grow their business with affordable outsourcing solutions and awesome staff who fit their vision and culture.

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