HR and Administrative Officer  

Employee Relations

• Assists in the disciplinary process of the Company.
• Assists in addressing any employment relations issues, such as work complaints and harassment allegations.
• Assists in reviewing and updating all human resources policies to meet the organization’s needs.
• Assists in the resolution of cases involving the termination of employment.
• Assists the HR Manager/company representative in the resolution of labor complaints at the Conciliation-Mediation level.
• Reviews labor complaints and cases together with the HR Manager and provide recommendations to arrive at the appropriate position.
• Discusses outcomes of administrative cases and labor complaints with Operations, HR Team and Upper Management and proposes recommendations to prevent the occurrence of a similar incident in the future.
• Recommends changes to existing policies and guidelines based on the latest ER trends and developments within the industry, relevant laws, and the latest jurisprudence.
• Spearheads ER-related communications and programs geared towards enhancing the team member experience and creating a positive work environment.
• Conducts learning sessions for supervisors, managers, and the HR team members on relevant laws and trends in the ER field as necessary.

Benefits and Administration

• Administers Health Maintenance Organization (HMO) plans and government benefits entitlements, including enrollments and terminations. Processes required documents through payroll, government agencies, and insurance providers to ensure accurate employee information, record keeping and proper deductions.
• Verifies and reports on benefits payments.
• Coordinates with insurance companies to resolve employee insurance issues.
• Serves as a contact together with the Human Resources and Administrative Manager in the benefit audit process.
• Answers staff queries regarding compensation and benefits.
• Processes and releases the leave, overtime, and change-of-work-schedule (CWS) requests, as well as maintain the leave management tracker and system.
• Ensures company compliance to Labor policies.
• Maintains current organizational chart and current staff contact list.
• Contributes to the preparation of monthly, quarterly, and yearly internal and external reports in a timely manner, as needed.
• Maintains historical human resource records by managing the filing and retrieval system; keeping past and current 201 records for both hard and electronic copies.
• Performs other related duties in relation to the benefits required and assigned.

Engagement

• Works with management on engagement issues to create a positive culture in line with the company’s Vision and Values.
• Assists in planning and facilitating HR activities in the organization, including team building, wellness activities, holiday party, annual health risk assessments, and safety and security drills.

• 3 years minimum work experience as an HR & Admin Officer, HR Administrative Assistant or similar role
• Familiarity with Human Resources Information Systems (HRIS)
• Basic knowledge of labor legislation
• Experience using spreadsheets
• Organizational skills
• Good verbal and written communication skills
• BPO experience preferred