Service Delivery Manager
Stratpoint Technologies, Inc
- Mandaluyong, PhilippinesUnit 601, 619, & 702, Globe Telecom Plaza Tower 1 Pioneer cor. Madison Street Mandaluyong City Philippines 1550, Mandaluyong, NCR, PhilippinesMandaluyongNCRPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Provide final approval and release of certifications for operation readiness, release and operational transition.
- Handle escalation, process improvement, change management and overall governance of the service transition process
- Develop new strategies and control to help the team with the transition
- Perform budgeting, cost control and management
- Engage with stakeholders and present status updates
- Create and submit report needed for the entire project
- Manage resources, scheduling, and allocation of resources
Minimum Qualifications
- Candidate must possess at least a Bachelor's Degree in Engineering (Industrial), Business Studies/Information Technology/Administration/Management or equivalent
- Overall 8 years of experience in the IT industry, preferably in telecommunications
- Knowledgeable on infrastructure (e.g. Cloud, Networks) and software development
- Knowledgeable of Service Transition Process and Tools
- Proven experience in Project Management (at least 6 years of experience) and governance of overall service transition
- Proven Business Analyst/Service Transition Experience (at least 3 years of experience) in a technology environment
- Good interpersonal and client-handling skills
- Proven experience in a service transition environment
- Knowledgeable of Agile/Waterfall project management principles
- ITIL and PMP certified
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Sick Leave
- Stock Options
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Globe Telecom Plaza Tower 1 Pioneer cor. Madison Street Mandaluyong City Philippines 1550
About Stratpoint Technologies, Inc
Stratpoint is a digital transformation enabler delivering enterprise-grade solutions globally for more than 20 years. We specialize in providing Agile Software Development, Cloud, Data Engineering and AI services.
WE ARE BUILDERS OF MODERN APPLICATIONS.
OUR TEAM
Stratpoint’s team are Champions in delivering thru AGILE Development, with Certified Professional Scrum Masters, Product Owners, and Program Managers. Also among us are highly skilled and experienced Solutions Architects and Technical Leads who are results-driven, armed, and certified with the latest technologies, such as AWS, Google Cloud, IPv6, Outsystems, HDP, ISQTB, and TOGAF.
OUR CLIENTS
We have strong working relationships with clients in high-technology areas such as Silicon Valley and partnerships with game-changing leaders like Globe Telecom, ABS-CBN, and UnionBank.
OUR PARTNERS
We are a valued partner of VMWare and Pivotal and the only AWS Advanced Consulting Partner in the Philippines.
Why join us?
We cultivate a culture of learning and mentorship geared towards professional and personal growth of our employees.
STRATPOINT UNIVERSITY
We develop our teams to be inclusive - equipped with best practices, trainings, certifications, and agile tools.
ARCHITECT ACADEMY
We open opportunities for career advancement through a focused program aimed to take our developers into the Architect Level.
STRATEVENTS
We advocate work-life balance through sports and other fun activities running throughout the year.
Check our Facebook and IG pages to see how we Innovate, Deliver, and Inspire.
https://www.facebook.com/Stratpoint/
https://www.instagram.com/stratpoint/