Technical App Support Specialist

Stratpoint Technologies, Inc

  • Mandaluyong, Philippines
    Unit 601, 619, & 702, Globe Telecom Plaza Tower 1 Pioneer cor. Madison Street Mandaluyong City Philippines 1550, Mandaluyong, NCR, Philippines
    Mandaluyong
    NCR
    Philippines
  • Full time
Posted a month ago and deadline of application is on 9 Nov
Recruiter was hiring a day ago

Technical App Support Specialist

Stratpoint Technologies, Inc

Job Description

Responsibilities:

  • Provide 24x7 support to clients (internal or external) through email, chat, voice
  • Maintain accurate logs and tickets at Jira
  • Gather and investigate issue artifacts
  • Coordinate with Software Engineers, and/or Production Managers to resolve issues
  • Track progress and resolution of tickets
  • Update client regularly on progress and resolution of ticket
  • May provide QA support to selected projects
  • Undertake further responsibilities that may evolve in the future
  • Maintains accurate operational reports on a regular basis
  • Acquire functional knowledge of applications and systems being supported

Minimum Qualifications

  • Graduate of any computer related course
  • Minimum 1 year Technical Support experience
  • Excellent oral and written English communication skills.
  • Strong customer service orientation, planning and organizing skills, teamwork and collaboration, result orientation.
  • Knowledgeable in technical terminologies and software development workflow
  • Ability to utilize Microsoft Office Suite, Google Apps Suite
  • Self-motivated and independent thinker.
  • Must have keen attention to details.
  • Must be a team player
  • Willing to work on shifting schedule/graveyard shift
  • Must be willing to work in Mandaluyong City.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Globe Telecom Plaza Tower 1 Pioneer cor. Madison Street Mandaluyong City Philippines 1550
Industry
Information Technology / IT
Vacancy
5 openings
Website
http://www.stratpoint.com

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About Stratpoint Technologies, Inc

Stratpoint Technologies, Inc. is a premier IT consulting and software design and development company. We build enterprise and consumer software solutions with our strengths in mobile technology, software product design, and developer talent. In close collaboration with our customers, we drive innovation in software product development, and improve business processes with the use of technology. Our customers are a testament to a track record of significant achievements in mobile product development, wireless enablement ofenterprise systems, value-added services for mobile devices, distributed systems design and development, e-procurement and ERP integration, business intelligence and data warehousing. With its key investor-partner Narra Venture Capital, backed by Tallwood Venture Capital’s Dado Banatao and Ayala Corporation, Stratpoint is positioned as the Philippine partner of choice for the global IT consulting and software design and development market.