Technical App Support Specialist
Stratpoint Technologies, Inc
- Mandaluyong, PhilippinesUnit 601, 619, & 702, Globe Telecom Plaza Tower 1 Pioneer cor. Madison Street Mandaluyong City Philippines 1550, Mandaluyong, NCR, PhilippinesMandaluyongNCRPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-11-09T16:00:00+00:00Job closed.
Job Description
Responsibilities:
- Provide 24x7 support to clients (internal or external) through email, chat, voice
- Maintain accurate logs and tickets at Jira
- Gather and investigate issue artifacts
- Coordinate with Software Engineers, and/or Production Managers to resolve issues
- Track progress and resolution of tickets
- Update client regularly on progress and resolution of ticket
- May provide QA support to selected projects
- Undertake further responsibilities that may evolve in the future
- Maintains accurate operational reports on a regular basis
- Acquire functional knowledge of applications and systems being supported
Minimum Qualifications
- Graduate of any computer related course
- Minimum 1 year Technical Support experience
- Excellent oral and written English communication skills.
- Strong customer service orientation, planning and organizing skills, teamwork and collaboration, result orientation.
- Knowledgeable in technical terminologies and software development workflow
- Ability to utilize Microsoft Office Suite, Google Apps Suite
- Self-motivated and independent thinker.
- Must have keen attention to details.
- Must be a team player
- Willing to work on shifting schedule/graveyard shift
- Must be willing to work in Mandaluyong City.
Perks and Benefits
Single Parent Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Globe Telecom Plaza Tower 1 Pioneer cor. Madison Street Mandaluyong City Philippines 1550
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About Stratpoint Technologies, Inc
Stratpoint is a digital transformation enabler delivering enterprise-grade solutions globally for more than 20 years. We specialize in providing Agile Software Development, Cloud, Data Engineering and AI services.
WE ARE BUILDERS OF MODERN APPLICATIONS.
OUR TEAM
Stratpoint’s team are Champions in delivering thru AGILE Development, with Certified Professional Scrum Masters, Product Owners, and Program Managers. Also among us are highly skilled and experienced Solutions Architects and Technical Leads who are results-driven, armed, and certified with the latest technologies, such as AWS, Google Cloud, IPv6, Outsystems, HDP, ISQTB, and TOGAF.
OUR CLIENTS
We have strong working relationships with clients in high-technology areas such as Silicon Valley and partnerships with game-changing leaders like Globe Telecom, ABS-CBN, and UnionBank.
OUR PARTNERS
We are a valued partner of VMWare and Pivotal and the only AWS Advanced Consulting Partner in the Philippines.
Why join us?
We cultivate a culture of learning and mentorship geared towards professional and personal growth of our employees.
STRATPOINT UNIVERSITY
We develop our teams to be inclusive - equipped with best practices, trainings, certifications, and agile tools.
ARCHITECT ACADEMY
We open opportunities for career advancement through a focused program aimed to take our developers into the Architect Level.
STRATEVENTS
We advocate work-life balance through sports and other fun activities running throughout the year.
Check our Facebook and IG pages to see how we Innovate, Deliver, and Inspire.
https://www.facebook.com/Stratpoint/
https://www.instagram.com/stratpoint/