Technical Support Engineer | FTI Bicutan
Strategic Networks, Inc.
- Muntinlupa, Philippines2211, 2211, Entrata Tower 1 Filinvest Corporate Avenue, Alabang, Muntinlupa, NCR, Philippines, Muntinlupa, NCR, PhilippinesMuntinlupaNCRPhilippinesPhilippines
- ₱14,500.00 - ₱15,000.00 / monthPHP145001500014500MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-02-17T16:00:00+00:00Job closed.
Job Description
- Primarily work in a call-center type of work environment
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues
- Ability to work flexible hours/or flexible shifts
- Determines requirements and/root cause of technical issues by working with end-user
- Answers inquiries by clarifying issues; researching, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and
- Fulfills requests by clarifying desired information; researching; locating and providing information
- Maintains client database by entering information
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement
- Learn to be proficient in service and repair of all systems (current, new and updates)
- Prepare needed daily, weekly and monthly reports
- Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Minimum Qualifications
- Good communication and presentation skills
- Excellent problem-solving skills
- Good work ethics and professionalism
- Proactive
- Team player
- Willing to work on Shifting Schedules
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Medical / Health Insurance
Required Skills
- Active Directory
- Information security
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Microsoft / MS Access
- Microsoft / MS Exchange
Preferred Courses
- Information Technology
- Computer Science
- Information Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 2211, Entrata Tower 1 Filinvest Corporate Avenue, Alabang, Muntinlupa, NCR, Philippines
- Industry
- Information Technology Outsourcing
- Vacancy
- 10 openings
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About Strategic Networks, Inc.
ABOUT US
Established in 2001, STRATNET is driven by a team of highly dedicated Information Technology professionals, whose expertise was acquired through rigid training and years of corporate experience and exposure.
We were brought together by our common desire and commitment to customer service, offering the best solutions possible and providing quality and first-rate services for our customers and shareholders.
Our Vision
StratNet is the premier IT outsourcing firm providing managed services and innovative solutions at the highest professional level.
Our Mission
We help medium & large scale businesses compete globally, increase flexibility, enhance productivity and focus in their line of business through managed services.
We empower our workforce by providing them with people development programs and promoting the quality work-life environment.