IT Service Desk | Paranaque
Strategic Networks, Inc.
- Muntinlupa, Philippines2211, 2211, Entrata Tower 1 Filinvest Corporate Avenue, Alabang, Muntinlupa, NCR, Philippines, Muntinlupa, NCR, PhilippinesMuntinlupaNCRPhilippinesPhilippines
- ₱14,000.00 - ₱14,500.00 / monthPHP140001450014000MONTH
- Full timeFULL_TIME
Expired 5 years ago
2019-03-17T16:00:00+00:00Job closed.
Job Description
- Provide excellent customer service using active listening and communication skills.
- Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution; use best practice for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution.
- Diagnose, triage, and escalate incidents and requests to appropriate tier 3 and tier 4 assignee and/or team. Respond to incidents, requests for service, and questions within required response times.
- Troubleshoot and repair hardware and software issues on multiple operating systems.
- Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals.
- Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards, and power supplies.
- Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms.
- Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes.
- Deploy software and system images for multiple OS and hardware standards.
- Follow Heartland company policies, procedures, and standards, as aligned.
- Performs other responsibilities associated with this position as may be appropriate and assigned.
- Follow personnel and department policies and procedures as outlined in the Employee Handbook and coordinate issues as needed by the Human Resources department.
Minimum Qualifications
- Bachelor’s Degree Major in Information Technology, Computer Science and Computer Engineering or related discipline is required
- 2 years of practical experience in an IT Support role or combination of work experience and education
- Experience of cross-functional working and cultural sensitivity
- Experience working with multiple operating systems and hardware platforms, including but not limited to PC and MAC
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Good work ethics and professionalism
- Proactive
- Team player
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Medical / Health Insurance
Required Skills
- MS Office
- Customer Service
- Computer maintenance
- Computer Troubleshooting
- Computer Technician
- Computer Hardware Troubleshooting
- Microsoft / MS Excel
Preferred Courses
- Management Information Systems
- Information Technology
- Computer Scinece
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 2211, Entrata Tower 1 Filinvest Corporate Avenue, Alabang, Muntinlupa, NCR, Philippines
- Industry
- Information Technology Outsourcing
- Vacancy
- 10 openings
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About Strategic Networks, Inc.
ABOUT US
Established in 2001, STRATNET is driven by a team of highly dedicated Information Technology professionals, whose expertise was acquired through rigid training and years of corporate experience and exposure.
We were brought together by our common desire and commitment to customer service, offering the best solutions possible and providing quality and first-rate services for our customers and shareholders.
Our Vision
StratNet is the premier IT outsourcing firm providing managed services and innovative solutions at the highest professional level.
Our Mission
We help medium & large scale businesses compete globally, increase flexibility, enhance productivity and focus in their line of business through managed services.
We empower our workforce by providing them with people development programs and promoting the quality work-life environment.