Customer Experience Specialist
StraightArrow Corporation
- Subic, PhilippinesUnit 2-9, Silvercity Annex 1, Frontera Verde, Subic, Central Luzon, PhilippinesSubicCentral LuzonPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-10T16:00:00+00:00Job Description
The Customer Experience Specialist will be supporting the company’s Head of Business Unit in the account enablement area of the business. The role will be focused on the holistic management and assistance to the product subscription of the customers.
- Manages activation of the customer’s product subscription. Ensuring that each account will be activated within the agreed execution time
- Facilitates setup assistance and configuration support per subscription
- Efficiently manage customer’s tickets by providing helpful solutions to their inquiries, concerns, assistance requests, and so forth through email or call meeting
- Collects customer feedback and product rating that will be useful for product and service improvement
- Communicate technical assistance, and manage resolution with principal provider
- Takes part in the development and enhancement planning by providing key insights for the improvement and growth of products and services
- Provide assistance in the process mapping and documentation required for process and product solution improvement, and product integration
Minimum Qualifications
- Candidate must possess at least any Bachelor’s Degree
- At least 3 - 5 years of Customer Service experience in either the BPO, IT, Retail/Consumer Product, Service delivery industries
- Amenable to work Monday - Friday in AU shift (7AM - 4PM) in Central Business District Subic Bay Freeport Zone
Perks and Benefits
Retirement Benefit Plans
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Organizing and Planning
- Telephone Skills
- Record Keeping
- Customer Service
- Time Management
- Communication Skills
- Public Relations (PR)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Subic Creative Center Bldg., Manila Ave. cor Dewey Ave., Central Business District Subic Bay Freeport Zone, 2222
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About StraightArrow Corporation
StraightArrow Corporation is a creative process outsourcing company that supports creative and advertising agencies, marketing teams, and business owners by providing a repertoire of outsourced creative services to implement their marketing campaigns.
Our primary clients are located in the US, UK, and Australia and enlist our services to execute and refine marketing processes, allowing them to focus on developing strategies and fulfilling core functions. We provide industry experience and insight, technical expertise, and, as a Google and HubSpot partner agency, technological support.
Our in-house team of graphic designers, web developers, communication specialists, market researchers and analysts are backed up by a roster of over a thousand creatives from different fields.
Our Services:
Graphic Design, Social Media Management, Website & Application Development, Content Marketing, Search Engine Optimization, Inbound Marketing, Business Analytics and Project Management.
WHY JOIN US?
StraightArrow Corporation's core service is to provide creative talent to support our clients. Our people are a happy mix of designers, copywriters, graphic designers, developers, analysts and marketers of other disciplines—all driven to deliver exceptional results through diligent, upstanding work.
We envision ourselves as becoming one of the most admired companies in the Philippines: a pioneer in offshore creative services and a leader in the outsourcing industry.
If you love innovation and hate mediocrity, if you wish to test and hone your skills, then come and challenge your limits with us—we’d be happy to have you.
Our Benefits:
Monthly Pamper Benefit, Free Breakfast, Perfect Attendance Awards, Outpatient Reimbursement, Free Shuttle Service, Paid Holidays, Paid Vacation Leave, Paid Sick Leave, Maternity & Paternity Leave, Special Leave Benefits for Women and Life Insurance, Meal Allowance, Transportation Allowance, Medical / Health Insurance, 13th Month Pay, Night Differential, Birthday GCs