Customer Champion
STORM Technologies
- Pasig, PhilippinesUnit 606 Centerpoint Bldg. Garnet Road, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2018-12-30T16:00:00+00:00Job closed.
Job Description
- Support (Problem solving & resolutions)
- Serves as the lead point of contact for all customer account management matters
- Builds rapport and answers customers’ inquiries via e-mail (ticketing system) and phone
- Provides customers what they need to know and remains fully engaged in addressing their concerns
- Works on validations and records management
- Helps customers on their usual concerns: item follow ups, new item suggestions, delivery concerns, reimbursements, stocks availability, orders with concerns, log in issues, enrollment, warrant
- Accounts Management (System maintenance & data analysis)
- Responsible for working other teams in developing existing client relationships
- Analyzes data for the improvement of the processes in the supply chain
- Caters to customers’ account issues, product and system inquiries to delivery schedule - passionate in solving our clients’ concerns.
- Works with other team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
- Handles issues on: DTI escalation, system errors/bugs, points deduction/addition, lost items, over thirty (30) days, defective/returned items, wrong items, misadvertisement
Minimum Qualifications
- Excellent communication skills
- Empathy; helpfulness in being able to see themselves in the customer’s shoes
- Ability to get the point across quickly and politely (always politely)
- Ease, patience and optimism in resolving issues
- Knowledgeable in Microsoft Excel
- Fresh graduates are welcome to apply
- Possesses good problem solving skills
- Has passion and excitement for team work
- Capable to work under extreme pressure
- Has strong self-learning skills
Perks and Benefits
Flexitime
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Retirement Benefit Plans
Medical / Health Insurance
Employee Discounts
Required Skills
- Organizing and Planning
- Persuasion and Negotiation
- Problem Sensitivity
- Email Support
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Unit 606 Centerpoint Bldg. Garnet Road, Pasig, Metro Manila, Philippines
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About STORM Technologies
STORM is the fastest-growing HR-technology startup in the Philippines. We serve over 100,000 employees of the country's top companies including Coca-Cola, Nestle, Sun Life, and more. With innovation at our core, we continuously develop and improve HR solutions powered by cutting-edge technology.
Flexibility is our business - after all, we’re the largest provider of flexible benefits in the country. It’s also part of our culture. Enjoy a flexible working schedule and environment while maintaining accountability for your projects. At STORM, we believe in giving you the space and opportunities to hone your skills, learn new ones, and work toward your personal goal as you contribute to the company’s growth.
In everything we do, we make sure to uphold STORM’s values of entrepreneurship, relentlessness, hanep service, learning, fun, and, above all, Christ-centeredness.
We’re looking for fresh talents to #BraveTheSTORM and join our team.
Grow with us doing work that matters.