Field Service Technician  

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.

At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

As a Field Service Technician, you are committed to answering our customer’s inquiries and resolving their issues in a timely manner, while ensuring a high level of quality and efficiency.

The work is challenging, fast paced, and always on the bleeding edge. You are extremely patient, have strong interpersonal skills, an unwavering commitment to quality and a collaborative work ethic.

You don’t need to be an expert or know everything about our industry (even we don’t). What we’re after is someone with a curious mind and a passion for improvement.

What You Will Do:

Network Assessment:

• An in-depth analysis of merchants current IT infrastructure that provides us and merchants with a comprehensive understanding of their existing environment and recommends improvements such as network consolidation, simplification, or automation.
• Armed with accurate evaluations of merchants current infrastructure assets, such as maintenance status, capabilities and weaknesses.
• Use a checklist while completing the site visit and assessment at the merchant side.

Inspection & Installation:

• Check network coverage of premises (WiFi and Internet Connection).
• Check the merchant's own hardware compatibility (if applicable).
• Perform installation of hardware such as POS, routers and printers when required.
• Configure the routers and printers if applicable/necessary.
• Connect the POS device to the internet.
• Perform a print test via the POS device to ensure that the POS is connected to the Printer.
• Prepare a report on the onsite visit, with the relevant pictures.

Troubleshooting:

• Perform basic troubleshooting steps based on the table provided.
• Test the hardware(s) at the completion of the troubleshooting steps to ensure the desired outcome is achieved.
• Escalate back to the StoreHub team if the troubleshooting is unsuccessful.
• Prepare a report on the onsite visit, with the relevant pictures.

• Use product and technical expertise to guide customers through using our product successfully and troubleshooting.
• Engage their people-loving/people-serving skills when dealing with customers
• Making the customers day by traveling to customer's business for onsite troubleshooting and servicing when necessary.
• Need to conduct at least 60 visits/month/person.

Technical Skills:

• Experienced with hardware setup.
• Understand how network connections work (LAN, WAN, WiFi).
• Have basic hardware troubleshooting skills.
• Analytical skills - able to prepare weekly & monthly reports with root cause analysis on the issues attended to and fixed.

Soft Skills:

• Good written and verbal communication skills.
• Excellent interpersonal skills.
• Attention to detail and good problem-solving skills.

What makes working at StoreHub awesome (and refreshing!):

• Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
• Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
• Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
• It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person’s contribution.

We do have all the other cool perks too:

• HMO
• Apple Macbooks for everyone
• Learning Budget - for courses, books, and levelling up
• Many opportunities for career growth and development

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.