StoreHub Sdn Bhd
StoreHub Sdn Bhd

CX QA & KB Specialist  

StoreHub Sdn Bhd

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired a year ago

2022-11-30T16:00:00+00:00
Job closed.

Job Description

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail & restaurant businesses the technology and services they need to succeed.


At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.


It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.


If this is a journey you’d like to embark on, keep reading!

  • A Quality Assurance (QA) Specialist ensures that the final product observes the company’s quality standards.
  • In general, these detail-oriented professionals are responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.
  • Should any defects be found, the QA specialist should recommend and apply corrective actions.

Benefits

  • What makes working at StoreHub awesome (and refreshing!):
  • Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
  • Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
  • It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about a person’s contribution.

We do have all the other cool perks too:

  • Medical and HMO
  • Apple Macbooks for everyone
  • Learning Budget - for courses, books, and levelling up
  • Many opportunities for career growth and development

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Minimum Qualifications

  • You will be working closely with colleagues from different departments across 3 countries - Malaysia (MY), Thailand (TH) and Philippines (PH).
  • Developing QA scorecards for Sales & Customer Experience Teams to assess performance, performing QA and preparing the monthly performance reports for respective departmental Managers.
  • Monitoring performance & trends of players and driving continual improvement through development of effective internal upskilling programs.
  • Ensuring continuously monitors team performance & trends of agents and drives continual improvement through recommendation of development of effective internal upskilling programs by working together with the Training & KB Specialist.
  • Supporting our Technical Writing & KB Specialist (when needed) in ensuring proper documentations for all products, policies & procedures related knowledge in the Knowledge Base (KB) for MY, TH and PH.

What you will need:

  • At least a Diploma holder, min 2 years experience.
  • Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor (not required but good to have)
  • Knowledge of quality assurance terminology, methods, and tools.
  • IT related background. Have a strong understanding of how POS systems, ecommerce & delivery platforms function and are able to comprehend product knowledge at a fast pace.
  • Analytical, problem-solving, and decision-making skills.
  • Demonstrated knowledge of testing best practices, version control practices and defect management practice.
  • Excellent command of English & Mandarin (Written & Spoken) is a must.
  • Proficient in Microsoft Office, able to operate MS Excel at an intermediate to advanced level. (formulas, data tabulation etc.)
  • Detailed oriented is a must to ensure that information for internal documentations, external documentations & KB are all updated accurately with nothing being missed out.
  • Strong analytical abilities to provide strategies based on historical and current data.
  • Driven, proactive, and self-motivated to be able to work with minimal supervision.
  • Strong interpersonal skills to communicate well with people from all backgrounds and departments.
  • Demonstrated ability to lead effectively as well as be a valuable team player.
  • Growth mindset, eager learner and humility in receiving feedback.

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
OPL Building, 100 C. Palanca, Legazpi Village, Makati, 1229 Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.storehub.com

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About StoreHub Sdn Bhd

Making Business Awesome For Everyone StoreHub is one of Southeast Asia's fastest growing technology companies, serving over 15,000 businesses across the region. We enable businesses to be successful by automating operational excellence and customer growth on our merchant platform for omnichannel retail and F&B businesses. The platform consists of a comprehensive range of products such as the Cloud-Based POS, Inventory Management System, QR Ordering, and Food Delivery System. Serving Needs, Not Just Profits With the fast changing world we now live in, it’s absolutely critical for businesses to use technology to not just survive but to thrive. We also believe that it’s incredibly important to bring the best technology not only to those who can afford it, but to those who have traditionally been marginalised by the technology race. That’s why it is our mission to make technology available for everyone, big or small, enabling all businesses to achieve success that is both sustainable and scalable. Why join us: A Place Where People Thrive At StoreHub, we use the term “pro sports team” to describe how we operate, referring to ourselves as Players (our teammates) and Coaches (our managers). In a pro sports team, we know that winning involves working together with teammates who are extraordinary at what they do and are highly effective collaborators. The satisfaction of being on a pro sports team is immense. Our vision of a great workplace is not free lunches, fancy buildings, or frequent parties. Instead, we believe a great workplace is about a group of people in singular pursuit of ambitious goals - in serving needs of businesses, big or small, by making technology available for everyone. In our team, we let results speak for themselves. There’s no reward for long hours with poor results, and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person’s contribution. Our model works best for people who value teammates that deliver strong outcomes and results. While our players are fantastic, we know we can always be better. We believe that being at the top of our game must not hinder our desire to constantly pursue growth. Simply assembling a group of talented people in itself is not enough to win goals. They would need to train together to develop cohesion and chemistry, which synergise multiple talents into a single formidable force. In joining us, you’d be signing up for a journey of professional and personal growth with other driven and talented people. You can expect to learn from each other and build something meaningful as a dream team. An important discipline we practice to facilitate growth and teamwork is radical candour - we only say things about teammates that we say to their face (and in a respectful manner). And this goes for interactions with peers, managers, and even with our CEO. We embrace this level of directness so that feedback is real, praise is specific, and criticism is helpful. An important component to our culture of candour is developing a strong sense of self-awareness through frequent and meaningful reflections. We believe that candour and reflection help us grow individually and as a team, with more intentionality and less drama. We use Apple MacBooks, work in a modern and open office, with free parking, a fully stocked pantry, learning benefits, and provide health insurance. These are not random perks. Rather, we know that the right tools and environment are productivity multipliers that help set our team up for success. From ergonomic chairs, to blazing fast Internet, and optimum sunlight at work stations - no detail is ever too small in our design and desire to best support our team’s performance. You will also be introduced to over 20 different tools that we use to support basic tasks, so that we can focus our minds on the kind of work that matters. If what you’re reading about our team and work philosophy excites you, do get in touch! We’d be just as excited to meet and get to know you as well.

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