Team Lead | Customer Care
Sterling Talent Solutions
- Quezon City, PhilippinesCubao, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2016-11-06T16:00:00+00:00Job Description
- Measure and drive performance for key metrics.
- Responsible for addressing the team's areas for improvement by creating effective action plans.
- Monitor calls and check for adherence, identify performance trends and observe employee demeanor.
- Improve Quality results by recommending changes and liaising with the Quality and Training teams.
- Provide products and services information by answering questions and offering assistance.
- Provide updates related to products and processes.
- Coordinate with Manila and Mumbai operations team on a daily basis.
- Keep management informed of issues and challenges.
- Review daily, weekly, monthly and annual performances and prepare necessary reports.
- Delegate work flow of the team on a daily basis.
- Motivate the team to achieve targets.
- Responsible for the professional and personal development of direct reports.
- Maintain harmony within the group and resolve grievances.
- Perform other tasks as assigned.
Minimum Qualifications
- At least 1-year experience working in the same capacity;
- Experience managing inbound customer service;
- Preferably trained on basic supervisor courses such as RCA, FMEA and process mapping;
- White or Yellow Belt Six Sigma Certification is an advantage;
- Strong leadership and team management skills;
- Excellent written and verbal English communication skills;
- A team player and goal-oriented;
- Strong organizational and interpersonal skills;
- Must be willing to work at our Cubao site;
- Willing to work on the night shift;
Perks and Benefits
Flexitime
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Single Parent Leave
Required Skills
- SAP
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Cubao, Quezon City, Metro Manila, Philippines
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About Sterling Talent Solutions
Not Just Another Background Screening Company
We can't wait to tell you about who we are and what we do. We’re truly passionate about our clients, our mission and what we stand for. Even though we're one of the world's largest screening companies --- we never want to be faceless and impersonal. Your business is always personal to us.
We’re your local screening company – but with global expertise
Since 1975, we ‘ve been serving organizations like yours with high quality employment screening and hiring solutions so that you can be confident in your people decisions. We pride ourselves on our customer service, unbeatable speed and unrivaled accuracy. With 20 offices in nine countries, our team of more than 3,500 employees proudly serves over 50,000 customers around the world, including a quarter of the Fortune 100.