Team Lead | Customer Care

Sterling Talent Solutions

1 opening
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in 14 days
Recruiter responds
21% of the time
Recruiter last seen
17 days ago
Business Process Outsourcing
Employment Type
Full time
25,000.00 - 30,000.00 PHP per month
Office Address
Cubao, Quezon City, Philippines
Required Skills
Minimum Qualifications:
Graduated from college
  • At least 1-year experience working in the same capacity;
  • Experience managing inbound customer service;
  • Preferably trained on basic supervisor courses such as RCA, FMEA and process mapping;
  • White or Yellow Belt Six Sigma Certification is an advantage;
  • Strong leadership and team management skills;
  • Excellent written and verbal English communication skills;
  • A team player and goal-oriented;
  • Strong organizational and interpersonal skills;
  • Must be willing to work at our Cubao site;
  • Willing to work on the night shift;
Job Description
  • Measure and drive performance for key metrics.
  • Responsible for addressing the team's areas for improvement by creating effective action plans.
  • Monitor calls and check for adherence, identify performance trends and observe employee demeanor.
  • Improve Quality results by recommending changes and liaising with the Quality and Training teams.
  • Provide products and services information by answering questions and offering assistance.
  • Provide updates related to products and processes.
  • Coordinate with Manila and Mumbai operations team on a daily basis.
  • Keep management informed of issues and challenges.
  • Review daily, weekly, monthly and annual performances and prepare necessary reports.
  • Delegate work flow of the team on a daily basis.
  • Motivate the team to achieve targets.
  • Responsible for the professional and personal development of direct reports.
  • Maintain harmony within the group and resolve grievances.
  • Perform other tasks as assigned.
Perks and Benefits
Time Off
  • Flexitime
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Maternity & Paternity Leave
  • Single Parent Leave
  • Retirement Benefit Plans
  • Life Insurance
  • Medical / Health Insurance
About Sterling Talent Solutions

Not Just Another Background Screening Company

We can't wait to tell you about who we are and what we do. We’re truly passionate about our clients, our mission and what we stand for. Even though we're one of the world's largest screening companies --- we never want to be faceless and impersonal. Your business is always personal to us.

We’re your local screening company – but with global expertise

Since 1975, we ‘ve been serving organizations like yours with high quality employment screening and hiring solutions so that you can be confident in your people decisions. We pride ourselves on our customer service, unbeatable speed and unrivaled accuracy. With 20 offices in nine countries, our team of more than 3,500 employees proudly serves over 50,000 customers around the world, including a quarter of the Fortune 100.

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