Naga City Cam. Sur Site | Center Manager (Site Lead)
Stellar Philippines
- Naga, Philippines24F, C5 Rd., Cor. Eastwood Ave. Brgy. Bagumbayan, Naga, Bicol Region, PhilippinesNagaBicol RegionPhilippinesPhilippines
- ₱100,000.00 - ₱150,000.00 / monthPHP100000150000100000MONTH
- Full timeFULL_TIME
Expired 6 years ago
2018-04-29T16:00:00+00:00Job closed.
Job Description
* Lead the Stellar Naga Site to achieve company and client business objectives
1. Drive account performance to deliver client, employee and shareholder outcomes
2. Develop the leadership team’s capability
3. Deliver operational excellence
4. Deliver communication strategies to ensure employees, the company and the client are informed in true “Open Book Management” style
Minimum Qualifications
- Five years of BPO experience with at least one year Senior Operational management experience
- Managed at least two hundred FTE’s or two accounts simultaneously
- Profit and Loss accountability
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Gym Membership
Performance Bonus
Required Skills
- Organizing and Planning
- Complex Problem-Solving
- Financial Analysis
- Statistical Analysis
- People Management
- Communication Skills
- Computer Literate / Basic Computer Skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 3F, ANR Business Center Maharlika Highway Concepcion Grande Naga City 4400, Naga, Bicol Region, Philippines
- Industry
- Business Process Outsourcing
- Vacancy
- 1 opening
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About Stellar Philippines
Experts in Managing Customer Relationships
Stellar is the voice behind the brand of some of the largest and most respected companies around the world, and we operate a three way working relationship with clients, customers and our people to be customer centric in everything we do.
Stellar is a leading global provider of call centre and business process outsourcing solutions, operating outsourcing centers around the world that collectively manage over 300 million customer interactions and 100 million transaction processes every year.
We pride ourselves on taking a flexible approach to meeting client needs with outsource models ranging from short-term trial or overflow services to long-term end-to-end customer management solutions. All our services are underpinned by a reputation for quality, and our advanced Business Intelligence reporting technology provides clients with in-depth customer insight.