Deskside Support
Stefanini Philippines Inc.
- Pasay, Philippines2702 Roxas Blvd, Pasay, 1308 Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-11-16T16:00:00+00:00Job closed.
Job Description
- Diagnose and resolve software and hardware incidents, including MS Windows and Office, and across a range of software applications.
- Assist all our users with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Accurately record, update and document requests using a ticketing system.
- Install and configure new IT equipment.
- Resolve incidents and upgrade different types of software and hardware.
- Resolve incidents with printers, copiers and scanners.
- Exhibit a flexible approach to working on a shifting schedule and provide necessary cover where needed.
Minimum Qualifications
- Working knowledge of Microsoft Windows based operating systems to include servers and workstations, possess expertise using Microsoft Office Products.
- Knowledge of Active Directory, Group Policy Objects (GPO), DHCP, DNS.
- Knowledge of MS Exchange 2010.
- Knowledge of Virtualized environments, Terminal Service, Citrix, VMWare/Horizon VDI, Hyper-V, etc.
- Knowledge of SIP telephony, Cisco telephony.
- Knowledge of basic networking, VLANs, Wi-Fi.
- Bachelor’s degree or equivalent required.
- At least one (1) year relevant experience.
- Strong attention to detail.
- ITIL certification preferred.
- Attendance and schedule adherence are requirements of this position.
- Flexible to working on a shifting schedule and provide necessary cover where needed.
- Ability to walk, bend and lift equipment up to 50 pounds and engage in labor-related duties of connecting computer equipment, and climbing up and down stairs and ladders.
- Others tasks and duties may be assigned.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Transportation Allowances
Performance Bonus
Required Skills
- Computer Networking
- Active Directory
- Citrix
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Cisco Networking (CCNA)
- Microsoft / MS Exchange
Preferred Courses
- Information Technology
- Certificate in Information Technology
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 5F Imet BPO, Roxas Boulevard cor., Road 2, Metropolitan Park, Barangay 76, Pasay, Metro Manila, Philippines
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About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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