Technical Editor
Stefanini Philippines Inc.
- Pasay, Philippines2702 Roxas Blvd, Pasay, 1308 Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Review email correspondence submitted by Tier I for clarity, punctuation, grammar, and content
- Proofread, and edit documents to ensure accuracy of the documentation
- Correct any grammatical, spelling, typographical, or compositional errors in original copy
- Assist in the development and editing of curriculum that includes the creation of manual, references and support materials
- Research, organize and document training materials for both Tier I Service Desk and Tier II Deskside training
- Collaborate with the team for editorial consistency in language, grammar and design standards
- Recommend and implement changes to operational and editorial processes and practices
- Monitor Tier I and Tier II ticket activity, providing feedback through written audits
- Evaluate and provide feedback on less-than-favorable customer surveys
- May require one-on-one coaching to help prevent repeat quality issues
- Other responsibilities as assigned
Minimum Qualifications
- University graduate or equivalent required
- 2-4 years of experience in a similar role
- Helpdesk or Customer Service Experience
- Email Handling, Email Etiquette, Content Writing and Proofreading
- Effective English written and communication skills
- Excellent grammar and spelling skills
- Ability to concentrate for long periods of time, computer competencies, and time management.
- Familiarity with delivery of coaching, counseling and feedback
- Relevant disciplines include English, journalism, editing and publishing
- Experience with Microsoft Word, Excel, PowerPoint, Outlook, Visio and OneNote is preferred
- Ability to flex schedule to meet business needs
Additional Note:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowances
- Performance Bonus
Required Skills
- Technical Writing
- Proofreading
- Content Writing
- Quality Assurance
- Customer Service
Preferred Courses
- English
- Journalism
- Information Technology
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Writing and Content
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 5F Imet BPO, Roxas Boulevard cor., Road 2, Metropolitan Park, Barangay 76, Pasay, Metro Manila, Philippines
About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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