Stefanini Philippines Inc.
Stefanini Philippines Inc.

Analyst Programmer | CA  

Stefanini Philippines Inc.

 
  • Pasay, Philippines
    Roxas Blvd, Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-08-11T16:00:00+00:00
Job closed.

Job Description

  • Provides level II and level III support for the application with assistance from CA Technologies, Inc.
  • Performs routine system maintenance on the hosted applications on accordance with Stefanini ITSM policies and procedures. For example:
    • Makes necessary data configuration changes to the application as requested by projects or external customers.
    • Monitors load and system error reports.
    • Maintains and controls high quality standard of supported applications.
    • Answers questions on application features.
    • Suggests enhancements and provides feedback to the development team.
    • Writes and maintains up-to-date documentation related to the application administration.
    • Respects TechTeam procedures in terms of Change Management, and other ITSM processes.
    • Assists Projects and development team in QA and UAT Phase.
    • Provides training to end-users.

Minimum Qualifications

  • Bachelor’s Degree in any field.
  • 1 year experience in an IT environment specifically supporting at least one of the following CA applications:
    • CA Service Desk Manager
    • CA Client Automation
    • CA IT Asset Manager (fka Asset Portfolio Manager)
    • CA Service Catalog
  • 1 year experience supporting web based applications.
  • Experience in a call center environment providing tech support is an asset, but not required.
  • Knowledge of the following programming languages is an advantage:
    • Web technology such as:
      • PERL
      • PHP
      • JAVA
      • XML
      • (X)HTML
      • JAVASCRIPT
    • Additional languages such as:
      • .NET
      • ASP
      • C#
      • SQL
  • Understand logic and database structure.
  • Ability to work in a team environment as well as independently.
  • Proven ability to remain flexible in a changing environment.
  • Fluent writing and speaking skills in English.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Transportation AllowancesTransportation Allowances
  • Performance BonusPerformance Bonus

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
5th Floor, iMet BPO Tower 1, Metropolitan Park, Macapagal Boulevard corner EDSA Extension, Pasay City 1300
Industry
Outsourcing / Offshoring
Vacancy
2 openings
Website
https://stefanini.com/en/

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About Stefanini Philippines Inc.

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.

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