Stefanini Philippines Inc.
Stefanini Philippines Inc.

Team Leader | Merchant Data  

Stefanini Philippines Inc.

 
  • Pasay, Philippines
    Roxas Blvd, Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-08-05T16:00:00+00:00
Job closed.

Job Description

  • Leads a team that provides managed services for the client in their data auditing area.
  • Serves as a local manager for the team members (assisting actual manager in US). Conduit for HR topics, team morale, time off coordination, etc.
  • Coordinates and communicates change management.
  • Oversees all local team work and administration.
  • Performs core project work along with the team and serve as Subject Matter Expert (Training will be provided, but resource must be capable of learning quickly).
  • Audits specific merchant/retailer data within a data warehouse environment.
  • Validates information about companies in the data warehouse against actual market data and investigating anomalies.
  • Leverages web searches and content as well as SQL queries to gather insight on specific merchants/retailers.
  • Closes coordination with the Stefanini Merchant Data Analyst team in the US, the US Team Lead and the Project Manager in the US.
  • Contributes to continuous improvement efforts.
  • Performs new team member training in Manila.

Minimum Qualifications

  • Service Manager or Team Lead in Service Management experience required.
  • Excellent English Skills.
  • Professional communication skills.
  • Able to demonstrate they are proactive in raising/handling issues and have a high level of responsiveness to requests.
  • College graduate.
  • 7 years prior work experience in IT fields or Technical Managed Services.
  • Technical Experience with: SQL (Queries, Oracle or SQL Server preferred).
  • Knowledgeable and skilled in the following:
    • Microsoft Excel
    • Web research
    • Technical Writing
    • Analytic capabilities (not scientific or statistical, just data usage and manipulation): Candidates need to be comfortable with data, writing queries and analyzing results.
    • Training experience preferred.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Transportation AllowancesTransportation Allowances
  • Performance BonusPerformance Bonus

Preferred Courses

  • Information Technology
  • Computer Science
  • Mathematics

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
5th Floor, iMet BPO Tower 1, Metropolitan Park, Macapagal Boulevard corner EDSA Extension, Pasay City 1300
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
https://stefanini.com/en/

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About Stefanini Philippines Inc.

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.

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