Stefanini Philippines Inc.
Stefanini Philippines Inc.

IT Helpdesk | Helpdesk Technician  

Stefanini Philippines Inc.

 
  • Pasay, Philippines
    Roxas Blvd, Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-08-30T16:00:00+00:00
Job closed.

Job Description

  • Provides technical end-user support via telephone, email, and/ or web chat.
  • Provides restorative or maintenance actions to resolve end-user problems.
  • Responds to end-user problems based on standard procedures.
  • Correctly tracks incidents and calls, including but not limited to entering data into the database timely and accurately.

Minimum Qualifications

  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Bachelor’s degree or vocational in IT-related courses is a plus.
  • Above average English communication, verbal and written.
  • Familiarity and good working knowledge in supporting IOS devices, Windows PC platforms, and MS Office.
  • Familiarity with the ticketing system, is a strong advantage.
  • Able and willing to take several calls a day when necessary.
  • Excellent customer service skills.
  • Must be willing to work in different shifts, weekends and overtime.
  • Must be amenable to work in Pasay City (along Roxas Boulevard).
  • Fresh Graduate are welcome to apply.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Transportation AllowancesTransportation Allowances
  • Performance BonusPerformance Bonus

Preferred Courses

  • Certificate in Information Technology
  • Information Technology
  • Associate in Computer Science [Programming & Cisco Networking Technology] (Two-Year Program)

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Completed vocational course
Recruiter response to application
Always
Office Address
5th Floor, iMet BPO Tower 1, Metropolitan Park, Macapagal Boulevard corner EDSA Extension, Pasay City 1300
Industry
Outsourcing / Offshoring
Vacancy
22 openings
Website
https://stefanini.com/en/

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About Stefanini Philippines Inc.

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.

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