Workforce Specialist
Stefanini Philippines Inc.
- Pasay, PhilippinesRoxas Blvd, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Maintain the day-to-day administration, forecast generation, and schedule creation in the global workforce systems.
- Handle ticket requests involving agent administration such as new hires, terminations, skill changes, and availability in both Totalview and Performance Manager.
- Ensure access rights are properly maintained for management and agents.
- Assist in project database maintenance to ensure contact types and queues are appropriately mapped in the TotalView system.
- Follow and complete the weekly forecast generation and schedule creation within Totalview.
- Create weekly and monthly analytics of forecast accuracy and schedule adherence and exception code analysis.
- Represent Workforce Management in Manila and assent to coordinating events between the Workforce Management team and Manila delivery management.
- Perform other tasks and responsibilities that may be assigned.
Minimum Qualifications
- Bachelor's degree is a strong advantage.
- Undergrads are also encouraged to apply.
- Minimum of completed 2 years in college or has finished a Diploma/Certificate course.
- At least 1 year of professional experience as a Real Time Analyst or other staff position in a Workforce Management role in a Helpdesk/BPO environment.
- Work experience with Microsoft Office applications and in-depth knowledge of Excel and Access.
- Experience with Aspect.
- An understanding of database fundamentals and data management.
- Excellent English communication skills, both verbal and written.
- Able to follow through with assigned tasks and meet due dates with these tasks.
- Able to take direction remotely and not depend on face to face interaction and still work with the team to obtain goals.
- Ability to work with a diverse team located around the globe.
- Ability to work independently.
- Amenable to work in Pasay City.
- Willing to work on US shifts and PH holidays.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowances
- Performance Bonus
Required Skills
- WorkForce Software EmpCenter Time and Attendance
- Scheduling
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 5th Floor, iMet BPO Tower 1 , Metropolitan Park Macapagal Boulevard corner EDSA Extension Pasay City
About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
Like us on Facebook and follow us on Instagram.