Stefanini Philippines Inc.
Stefanini Philippines Inc.

Implementation Consultant  

Stefanini Philippines Inc.

 
  • Makati, Philippines
    30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-06-16T16:00:00+00:00
Job closed.

Job Description

The Senior CA Analyst is responsible for the effective operation of Stefanini’s Computer Associate based applications and more specifically CA Service Catalog, CA Process Automation, CA Service Desk Manager and any other integrations that support our business.

Key Responsibilities:

  • Make necessary data configuration changes to the application as requested by projects or external customers according to the Request Fulfillment Process.
  • Work as part of a project team by implementing and/or developing Catalog Services, forms, Process Automation processes and other integrations.
  • Contribute to project launches, either in an internal or external customer facing role.
  • Supports the business by automating existing processes and offering these as part of a Service Catalog offering where applicable.
  • Monitor load and system error reports.
  • As a 2nd line role, troubleshoot supported application incidents, respecting the Incident Management Process.
  • Maintain and control high quality standard of supported applications.
  • Follow-up on problems escalated to the vendor.
  • Answer questions on application features.
  • Suggest enhancements and provide feedback to the development team.
  • Write and maintain up-to-date documentation related to the application administration and delivered projects.
  • Respect Stefanini procedures in terms of Change Management process.
  • Assist Projects and Development team in QA and UAT Phase.
  • Provide training to end-users.
  • Be a trusted advisor on related tools and processes for our internal business and external customers.

Minimum Qualifications

Required experience:

  • IT Bachelor's degree or its equivalent.
  • At least (3) years of relevant experience in an IT environment.

Skills Profile:

  • Understands code logic and database structure (RDBMS).
  • Ability to work in a team environment as well as independently.
  • Customer focus is key.
  • Proven ability to remain flexible in a changing environment.
  • Knowledge of programming language is an asset.
  • Knowledge of/Experience with one or more CA (Computer Associates) applications is an asset.
  • A strong IT service delivery best practices knowledge is required.
  • Strong analytical skills and quality conscious.
  • May require additional specific training.
  • Fluent written and spoken English skills.

Required Job Specific Competences:

Organizational sensitivity: Understands the formal structure of Stefanini, its culture and business/technology environment, its brand and people values, aligns actions and behavior with the company needs and priorities, put team goals before personal goals.

Technical skills:

  • General Microsoft Windows OS, applications and specific internal Stefanini TechTeam applications.
  • Code developing skills: Javascript, other web technologies (HTML, XML, XSL), Java.
  • CA toolset: CA Service Catalog, CA Process Automation, CA Service Desk Manager
  • In general: a sound IT oriented mindset, investigative, able to deep dive into tools, drive for innovation.

Planning and organizing:

  • Manages processes and resources: goal setting and objectives, action plans, budget, and cost control.
  • Sees that strategies are translated into clear and specific objectives.
  • Delegates and empowers others to fulfil their responsibilities.

Problem solving:

  • Thinks ahead, step by step, in processes, goal setting and actions.
  • Anticipates and tackles issues and problems.
    • Appeals to reason, logic and pragmatism.
  • Makes sound decisions.

Creativity / Innovation:

  • Pursues new business opportunities.
  • Creates an environment that encourages innovation and creativity.
  • Generates new perspectives and breakthrough ideas.

Liaison skills:

  • Obtains and uses all relevant information from a variety of sources, and use it to the benefit of all concerned parties.

Customer awareness:

  • Understands the impact of Operations on Stefanini’s business and commercial success.
  • Understands the meaning and implications of key or other business performance indicators.
  • Ability to work directly with both internal and external global customers to deliver or assist in delivering work.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Employee DiscountsEmployee Discounts
  • Transportation AllowancesTransportation Allowances
  • Performance BonusPerformance Bonus

Required Skills

  • HTML
  • Java
  • JavaScript
  • Incident Management

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
https://stefanini.com/en/

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About Stefanini Philippines Inc.

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.

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