Stefanini Philippines Inc.
Stefanini Philippines Inc.

ServiceNow Administrator  

Stefanini Philippines Inc.

 
  • Pasay, Philippines
    Pasay, Metro Manila, Philippines
    Pasay
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-06-01T16:00:00+00:00
Job closed.

Job Description

  • Automate routine tasks through ServiceNow including design, creation and administration of key components such as:
    • Forms
    • Workflows
    • Catalog Items
    • Metrics
    • Service Level Agreements
    • Reports
    • Dashboards
  • Complete job responsibilities utilizing predefined release and change management processes.
  • Contribute to continuous improvement of processes, standards, policies, working methods, and tools.
  • Deliver a positive and value-added experience to clients in every interaction.
  • Load, transform, and maintain data interfaces between ServiceNow and other systems.
  • Monitor logs, performance, and overall health of ServiceNow instances.
  • Ensure on-time and on-budget delivery of responsibilities (PM).
  • Provide guidance and training of system usage to clients and end-users.
  • Show relentless pursuit of quality and complete adherence to coding and quality standards.
  • Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards.
  • Respond to and address clients' issues and inquiries in a timely fashion.
  • Write and maintain up-to-date documentation related to the application administration and configuration.

Minimum Qualifications

Computer and Technical Competencies:

  • Experience of 1-2 years in supporting web based applications.
  • Knowledgeable of:
    • Cloud computing concepts and Software as a Service (SaaS) architecture.
    • IT service management and the ITIL service operations and transition processes.
    • Relational databases.
  • Preferably with experience in:
    • Implementing and maintaining IT Service Management (ITSM) Tools.
    • Web UI development technologies that include HTML5, CSS3, and AJAX
    • Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
  • Preferably with knowledge of Agile/Scrum methodology.
  • Associate's degree or two to three years progressive work experience.
  • ITIL Foundations Certification or existing knowledge, experience, and/or training to enable attainment of certification within 90 days.
  • ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days.

Summary of Qualifications:

  • Exceptional written and oral communication skills.
  • Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships.
  • Ability to interact with a variety of individuals in a courteous and professional manner.
  • Proven capability to work well under pressure and within tight deadlines.
  • Proactive leader recognized for team building skills and superior client service.
  • Advanced proficiency in Excel, Word, Power Point, and Internet Research.
  • Must be willing to work at night
  • Must be willing to work in Pasay City

Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Life InsuranceLife Insurance
  • Transportation AllowancesTransportation Allowances
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus

Required Skills

  • HTML
  • Java
  • Angular.js
  • JavaScript
  • CSS
  • C++
  • C#

Preferred Courses

  • Information Technology
  • Computer Engineering

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Pasay, Metro Manila, Philippines
Industry
Outsourcing / Offshoring
Vacancy
2 openings
Website
https://stefanini.com/en/

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About Stefanini Philippines Inc.

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.

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