Helpdesk Technician | Email and Chat Support
Stefanini Philippines Inc.
- Makati, Philippines30th Floor GT Tower International Ayala Avenue, cor. H.V. Dela Costa Street Maka, Makati, 1200 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-04-02T16:00:00+00:00Job closed.
Job Description
- Provide technical end-user support via email and web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Minimum Qualifications
- Bachelor’s degree or a Vocational course in IT-related courses is a plus.
- Undergrads are also welcome but must have completed at least (2) years in college or has finished a Diploma/Certificate course.
- At least (1) year email or chat technical support work experience.
- Familiarity working knowledge in PC hardware and/or software troubleshooting.
- Prior software application support (e.g. Outlook, etc.) experience is a strong advantage.
- Familiarity with ticketing system is a plus.
- Excellent English communication skills, both oral and written.
- Excellent customer service skills.
- Ability to consistently meet or exceed required performance criteria.
- Willing to take several calls a day when necessary.
- Willing to work on US shifts, PH holidays, weekends.
Perks and Benefits
Paid Holidays
Paid Sick Leave
Maternity & Paternity Leave
Medical / Health Insurance
Employee Discounts
Performance Bonus
Paid Vacation Leave
Paid Bereavement/Family Leave
Single Parent Leave
Life Insurance
Medical, Prescription, Dental, or Vision Plans
Transportation Allowances
Other
Attendance Bonus
Required Skills
- MS Office
- Computer Networking
- Active Directory
- Technical Support
- Communication Skills
- Computer Troubleshooting
- Microsoft / MS Access
Preferred Courses
- Certificate in Information Technology
- Associate in Computer Science [Programming & Cisco Networking Technology] (Two-Year Program)
- Information Technology
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- 30th Floor GT Tower International Ayala Avenue, cor. H.V. Dela Costa Street Maka, Makati, 1200 Metro Manila, Philippines
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About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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