Support | Sharepoint Specialist I
Stefanini Philippines Inc.
- Makati, Philippines30th Floor GT Tower International Ayala Avenue, cor. H.V. Dela Costa Street Maka, Makati, 1200 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-02-27T16:00:00+00:00Job closed.
Job Description
- Processes all service desk requests.
- Opens and closes incidents with a customer satisfaction focus
- Monitors incident management queues
- Answers calls, troubleshoots, and attempts first contact closure
- Owns assigned incidents through closure
- Utilizes remote control and other tools to resolve requests/incidents
- Records and documents all incident activity appropriately
- Participates in the creation of content for the knowledge management system
- Understands and adheres to local standard operating procedures
- Provides outstanding customer service
Minimum Qualifications
- Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor’s/College Degree – Computer Science/Information Technology or IT-related courses
- Excellent English oral and written communication skills
- 6 months to 1 year of experience with SharePoint, preferably in SharePoint 2010
- Working knowledge of SharePoint 2007 or 2010 platform
- Experience troubleshooting, supporting, and/or administering Microsoft SharePoint, a strong advantage
- SharePoint Standard Feature experience
- Current SharePoint end-user, a strong advantage
- Candidates with excellent MS Excel, MS Access skills and knowledge, a strong advantage
- Service Desk/Helpdesk experience and knowledge of ticketing system is an advantage
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Employee Discounts
Performance Bonus
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 30th Floor GT Tower International Ayala Avenue, cor. H.V. Dela Costa Street Maka, Makati, 1200 Metro Manila, Philippines
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About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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