Team Lead - Technical Support
Stefanini Philippines Inc.
- undefined, 30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
- Full timeFULL_TIME
Expired 7 years ago
2017-03-03T16:00:00+00:00Job closed.
Job Description
- Typically manages small or tier I service desk teams
- Coaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition
- Ensuring each Technician meets his or her required goals including intraday schedule adherence, attendance, call center metrics, policy/handbook adherence, conduct and performance
- Writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assigned
- Performing root cause analysis and identifying opportunities for helpdesk efficiencies
- Working with the Recruiting Department in hiring qualified candidates
- Creating a cohesive team environment through consistent management
- Quality monitoring
- May provide workforce management
- Special project work may be assigned as needed
Minimum Qualifications
- University degree or equivalent required
- At least 3 years’ relevant management experience
- Good interpersonal skills
- Excellent attention to detail
- Good organization skills
- Attendance and schedule adherence are requirements of this position
- May require call center operations knowledge
- May require additional project-specific training
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Transportation Allowances
Gym Membership
Performance Bonus
Required Skills
- Organizing and Planning
- Time Management
- Technical Skills
- Critical Thinking
- Communication Skills
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
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About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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