Senior IT Specialist
Stefanini Philippines Inc.
- undefined, 30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, PhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
- Will act as subject matter expert on tools, programs and applications unique to the client environment
- Will act as the go-to resource who helps resolve complex issues
- Will match project priorities to industry best practices
- Provide training to consultant teams and end users as needed
- Ensuring that KB articles are accurate and sufficient for 1st level support
- Where necessary, writing, amending or removing KB articles
- Ensuring and coordinating adequate level of understanding within the Service Center to ensure issue resolution
- Participate in the creation of training material
- Track and document process changes and ad hoc reporting requirements
- Lead continuous improvement actions
- Train, mentor, and coordinate the activities of other members of the team
Minimum Qualifications
- Prior experience as a Service Desk agent
- Knowledge with Cloud Based Software
- 1-4 years’ experience as an IT Specialist subject matter expert
- A keen interest in new technologies, ability to learn quickly and high level of motivation
- Knowledge of client specific business tools (Colligo, NextPage)
- Knowledge of SharePoint Administration and configuring permissions in the SharePoint environment
- Knowledge of Information Management Policies
- Documented history of working in the area for which they are an expert
- Ability to understand industry best practices and can communicate those insights to help improve business model
- Prior support of client’s users and the client environment
- Attendance and schedule adherence are requirements of this position
Perks and Benefits
- Flexitime
- Work from Home
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Transportation Allowances
- Performance Bonus
Preferred Courses
- Information Technology
- Computer Science
- Computer Engineering
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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