Senior Helpdesk Technician
Stefanini Philippines Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱25,000.00 - ₱30,000.00 / monthPHP250003000025000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2016-12-11T16:00:00+00:00Job closed.
Job Description
- Provide professional end-user support via telephone, email or websites
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Will be responsible for advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve
- May be responsible for ensuring systems are configured properly
- May act as a resource for more complex end-user issues
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Minimum Qualifications
- Candidate must possess a Vocational Diploma / Short Course Certificate or a Bachelor's/College Degree in any field.
- Excellent written and spoken English communication skills
- 2+ years experience as a Helpdesk Technician or equivalent
- Must have prior experience supporting Windows 7/10 and Mac OS X 10.8 and above
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Must be amenable to work on Shifting Schedules, Holidays and Weekends
- May require additional project-specific training
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Transportation Allowances
Performance Bonus
Other
- Attendance Allowance
Required Skills
- Mac OS
- Computer Troubleshooting
Preferred Courses
- Certificate in Information Technology
- Information Technology
- Associate in Computer Science [Programming & Cisco Networking Technology] (Two-Year Program)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- Makati, Metro Manila, Philippines
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About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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