ITSM Process Engineer
Stefanini Philippines Inc.
- undefined, 30F GT Tower, Ayala Avenue corner HV Dela Costa Street, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
- Full timeFULL_TIME
Expired 6 years ago
2017-12-28T16:00:00+00:00Job closed.
Job Description
- Organize, and monitor pre-implementation deliverables and process improvement initiatives identified for our clients.
- Build methods and tools to streamline process deliverables.
- Coordinate with process owners and technology owners to define technology requirements to support process strategy and deployment.
- Develop and maintain process development and optimization programs.
- Maintain and update documentation of process overviews, details and process flows.
- Research and resolve issues identified in the processes and systems of a client’s organization.
- Design and implement new process in order to improve service delivery and client Contribute in preparing client deliverables (e.g. business documents and presentations) and supporting business management activities (e.g. Audits, compliance).
- Act as a main point-of-contact for customers and internal teams in addressing process-related inquiries.
- Work closely with the staff to select most appropriate process improvement techniques.
- Develop new processes for high efficiency and cost effectiveness.
- Optimize current processes to meet all customer and internal requirements.
- Develop and maintain process related documents.
- Evaluate current processes and provide recommendations.
- Perform process design, development, and implementation for customer projects.
- Provide support and guidance to other team other teams seeking Best Practice knowledge.
- Analyze and troubleshoot process problems so as to make continuous and permanent improvements.
- Ensure in compliance with company and industry standards.
- Support global operations as needed
Minimum Qualifications
- ITIL Intermediate certification (required)
- 5+ years ITIL Service Management process/functional owner or manager (i.e. Problem, Change, Availability)
- Working knowledge of process diagrams and flows
- Use of process tools such as VISIO
- Industry understanding of “Best Practice” frameworks and methodologies such as ITIL, COBIT, CMMI, LEAN, Six Sigma
- Ability to work independently, yet seamlessly integrate activities with other teams when needed
- Strong verbal, including presentation/training, and written communication skills
- Self-motivated, able to work independently and reliably
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Special Leave Benefits for Women
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Transportation Allowances
Performance Bonus
Required Skills
- Change Management
- ITIL
- Process Improvement
- Incident Management
Licenses and Certifications
- ITIL v2 Foundation
Preferred Courses
- Technology [Information Technology]
- Management Information Systems and MS Computer Science
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 30F GT Tower, Ayala Avenue corner HV Dela Costa Street, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
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About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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