IT Specialist

Stefanini Philippines Inc.

Is a verified Kalibrr employer

6 openings
Preferred Educational Attainment
Completed vocational course
4 days ago
Application deadline
in a year
Recruiter responds
92% of the time
Recruiter last seen
a day ago
Outsourcing / Offshoring
Employment Type
Full time
Office Address
30F GT Tower, Ayala Avenue corner HV Dela Costa Street, Makati, Philippines
Minimum Qualifications:
Completed vocational course
  • 2 years of IT support experience troubleshooting hardware, software and networking related issues
  • 2 years of IT support experience with MS Office 2003 and/or 2007
  • 2 years of IT support experience on Windows Active Directory
  • Ability to effectively communicate technical information to non-technical audiences
  • Proven Senior level Customer Service experience in the IT field, handling challenging and unique situations
  • Excellent verbal and written communication skills
  • Solid documentation skills
  • Ability to complete special projects/assignments with minimal supervision
  • Ability to search internally/externally for support information
  • Team and customer-oriented attitude
  • Shift flexibility performing services for a 24 x 7 Global customer
  • Outstanding attendance and schedule adherence
Job Description

As an IT Specialist, the employee will have responsibilities as a Senior Help Desk Technician and Deskside Technician. The IT Specialist will be the first point of contact for all IT service desk incidents and requests in a fast-paced professional environment requiring the highest level of customer service. In this position, the employee will field customer calls, troubleshoot, document and resolve IT related issues. The employee will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. This position is intended to be responsible for a higher level of support and will also aid in a decrease in the amount of walk-ups for onsite Deskside Technicians.

Job Responsibilities

  • Answer incoming calls, process all email requests received, process live chat requests, and log all customer questions and issues accurately and efficiently into ticketing system
  • Troubleshoot hardware, software and network related issues
  • Provide restorative or maintenance actions to resolve end-user issues
  • Assist with defining and documenting knowledge base articles
  • Assist with special project work as needed
  • Escalate problems to the next level of support when necessary
  • Consistently meet or exceed advanced individual IT SD and customer service metrics required
  • Ability to work a 24 x 7 schedule required
  • Domestic or international travel flexibility required up to 10%

Additional Notes

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit. Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require. Like us on Facebook and follow us on Instagram.

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