Startek
Startek

Team Lead - Customer Care  

Startek

  • Pasig, Philippines
    G/F, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-19T16:16:00.164071+00:00
Job closed.

Job Description

Essential Duties & Responsibilities:

  • Monitors individual calls and provides feedback regarding quality and call handle time
  • Presents monthly achievement levels and goals to assigned team and coaches individual team members to ensure improvement and efficient productivity is achieved.
  • Manages employee issues regarding attendance, performance, conduct, and delivers appropriate corrective action as needed.
  • Responsible for communicating policy updates and company information through team meetings, pre-shift briefings and one-on-one development sessions.
  • Handles escalated customer issues and works directly with customers to bring about resolution in a timely and efficient manner.

Minimum Qualifications

  • At least 1 - 2 years working experience as Team Leader/ Engagement Coach
  • Must have experience as Quality Analyst
  • Willing to work on shifting schedules
  • Willing to work on extended hours
  • Can start ASAP

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
0
Office Address
Silver City 3, Frontera Verde Brgy. Ugong, Pasig City
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.startek.com

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About Startek

STARTEK Philippines is a global provider of business process outsourcing (BPO) services with over 13,000 employees and has been committed for over 25 years to making a positive impact on our clients’ business results. Our company mission is to enable and empower our Brand Warriors to fight for our clients’ brands every day to return value to our stakeholders. We answer the demands of global businesses in fiercely competitive markets, partnering with our clients to reach the goal congruency necessary to deliver superior customer results, beginning with our Brand Warriors. Our focus is on creating high-value customized support solutions for our clients and delivering increased customer satisfaction and Net Promoter Scores. As a trusted sourcing partner, our clients’ business objectives become our business objectives. Every day, we strive to better understand our clients’ competitive and market challenges so that we can play a more effective role as a trusted sourcing partner. We build customer loyalty and reduce total cost of ownership through specific actionable continuous improvement efforts. We are looking for employees who have the passion, dedication, responsibility and enthusiasm that embody a warrior spirit. Our Brand Warriors are on the front lines every day promoting and protecting our clients’ brands by providing excellent customer service. They help build brand loyalty through every transaction they have with customers. At STARTEK, our Brand Warrior agents are the most important part of our company. They represent some of the biggest and best companies in the world and work with the newest in technology products. Think you have what it takes? Do you like working with the latest technology and providing great customer service? Helping people and providing great customer service is what we do at STARTEK. There is even more: benefits, rewards, and career advancement opportunities.

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