Customer Service Representative (CSR)
Star Telecom Alliance Resources, Incorporated
- Pasig, Philippines6th Flr., Star Kapitolyo Building, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-09-20T16:15:39.079765+00:00Job closed.
Job Description
- Will entertain customer queries at Official Starmobile Service Centers
- Generate statistical reports on types of queries encountered during the day and tally it down based on the type of customer inquiry.
- Should submit weekly reports on growing customer call trends found in the query logs.
- Should ensure proper filing of query logs and these are followed through if issues are not resolved on the first query
Minimum Qualifications
- Any short courses taken in communications and public speaking is a plus
- Any experience in mobile hardware and software technology is a plus
- Must be proficient in the English and Filipino language.
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Star Kapitolyo Building
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About Star Telecom Alliance Resources, Incorporated
Starmobile, maker of quality Android smartphones and tablets, was established by Star Telecom Alliance Resources, Inc. ("Starmobile"), a group of telecommunications industry experts based locally and internationally. With the collective competencies in product development, sales, marketing, customer service and after-sales over the past decades, we respond and provide the needs of Filipinos with quality Android smartphones and tablets, enhanced with originally-customized features and software for the Philippines.
We work in strong partnership not only with international suppliers, but also invite our users to be part of the growth and development of our organization.