Insurance Call Center Staff
Staff Alliance, Inc.
- Makati, Philippines6789 Ayala Ave, Makati, 1206 Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-04-16T16:00:00+00:00Job closed.
Job Description
- Handles simple to moderate inbound or outbound telephone initiated calls in a timely, professional, accurate and courteous manner; pass quality assessment rating.
- Ensure accurate and timely response and processing of identified client/advisor telephone-initiated requests and facilitates resolution of some complaints
- Logs calls in the SalesForce CRM system accurately, completely, concisely w/in 24 hrs and immediately refers requests beyond scope to the appropriate staff.
- Monitors unresolved/referred CRM cases; coordinates w/ back-end support unit all requests and updates CRM service requests (SR) until resolved based on agreed turnaround time.
- Prepares required minor reports accurately based on agreed TAT.
- Retrieves voicemail messages and create SRs for valid calls.
- Acts as back-up telephone operator as needed and transfer calls accurately.
- Adhere to all measurable department performance standards including but not limited to the following: schedule & break adherence, quality, productivity, accuracy, etc.
Minimum Qualifications
- Candidate must be a graduate of a 4 year course in any field
- Undergraduates and vocationa course graduates withe BPO experience will be accepted
- Must be willing to work in Global City, Taguig
- Salary offer: PHP16,000
- This is a dayshift position
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 6789 Ayala Ave, Makati, 1206 Metro Manila, Philippines
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About Staff Alliance, Inc.
STAFF ALLIANCE, INC. is a leading HR and job outsourcing company, operating nationwide with main offices in Ayala Avenue, Makati. Since its beginning in 1993, Staff Alliance has built valuable partnerships with numerous companies from various industries – a gateway to gainful employment and rewarding careers for thousands of job and career seekers.
Through JOBSASIA, its division that provides temporary staffing and job outsourcing services, Staff Alliance offers a wide range of job and career opportunities to match the qualifications and preferences of even a most diverse and large number of applicants – fresh graduates and young professionals alike.
We invite interested job seekers to apply with us and meet our Recruitment Consultants!