Patient Experience Officer

St. Luke's Medical Center

  • Taguig, Philippines
    Basement 1, 279 E. Rodriguez, Sr. Blvd., Quezon City, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 12 May
Recruiter was hiring 36 minutes ago

Patient Experience Officer

St. Luke's Medical Center

Job Description

  • Document processes, procedures, workflows, and other content/documentation in support of the Patient Experience Team.
  • Performs regularly scheduled audits and identify opportunities for process improvement of St. Luke's Patient Experience.
  • Assist in creation and maintenance of all process documentation related to St. Luke's Patient Experience
  • Performs tasks to ensure great patient experience for patients, relatives, and companions by providing assistance in any of, but not limited to, the following: admission, confinement, discharge, post discharge process.
  • Facilitating special requests and answering inquiries of patients/relatives/visitors; verifies if said requests have been acted upon.
  • Accompanies patients to medical procedures and follows up on release of results.
  • Provides assistance to groups/departments/unit in the Medical Center by providing expertise in customer service; interacts in a collaborative way with all units, physicians and staff of the organization at all times.
  • Engage in the development of processes, procedures, workflows, and other supporting documentation across the organizations operating pillars.
  • Collaborates with the other teams such as ANS, NCG, IT, HO, QPS, Risk Management etc. on the phase of Process Documentation and Process Improvement Initiatives related to Patient Experience.
  • Assist in measurement and review in processes to identify opportunities for improvement.
  • Maintains and adheres to strict confidentiality of all records/documents and improvement.
  • Performs other related tasks/duties assigned by the Department Manager as well as other duties and responsibilities concerning the unit.

Minimum Qualifications

  • Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Engineering (Industrial), Business Studies/Administration/Management or equivalent.
  • Process Oriented Thinking. Must be able to understand and consolidate input from various sources to create well designed workflows.
  • Experience in documenting processes, procedures, and workflows is an advantage.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Bonifacio Global City, Taguig City.
  • Strong communication skills.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Full-Time position(s) available.

Jobs Summary

Job level
Associate / Supervisor
Job category
Health and Medical
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
32nd St. cor 5th Ave. St. Luke's Medical Center (Global City), Inc. Bonifacio Global City Taguig City.
Hospital / Health Care
2 openings

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About St. Luke's Medical Center

The foremost and the most admired hospital in the Philippines, St. Luke's Medical Center (SLMC) has provided high-quality healthcare for over a century. It was founded in 1903 with a mission to provide outstanding out-patient care. Today it is the foremost and most admired hospital in the Philippines and an acknowledged leader in Asia. St. Luke's delivers on its mission of healing by gathering under one roof the finest medical expertise, the most sophisticated medical technology and facilities, and a deep-rooted culture of compassion. It supports this mission with research and continuing education for those who serve. The total dedication to quality and caring of the St. Luke's family is what distinguishes the hospital as a center of healthcare excellence in Asia. These centers of excellence bring to the Philippines the latest medical advances and treatment modalities. Over 1,700 hospital-affiliated medical consultants see out-patients in more than 450 private clinics. SLMC is the undisputed leader in virtually all medical specialties, including cardiovascular medicine, neurology and neurosurgery, cancer, ophthalmology, and digestive and liver diseases. It is the first choice of medical and health-related practitioners and patients for executive check-ups. SLMC receives patients from around Asia, Micronesia, the Middle East, Europe and the United States. With its rich legacy of excellence and a second new and modern facility at the Fort Bonifacio Global City, SLMC is in a position to realize a bolder vision of the institution as one of the top five hospitals in Asia by 2010.
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