Patient Relations Officer
St. Luke's Medical Center
- Taguig, PhilippinesBasement 1, 32nd Street, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-03-06T16:17:50.990007+00:00Job closed.
Job Description
- Assists in planning and conducting customer needs assessment for changes in quality standards for services and evaluation of customer satisfaction.
- Implements and reviews sytems, work processes and forms that enhance the workflow of the department
- Collaborated in developing and maintaing appropriate level of customer service through shared knowledge and expertise by being an effective member.
- Assists patients, customers and guests with their inquiries and takes the initiative in addressing the concern.
- Keeps informed and updated in the latest developments of ongoing and upcoming activities, seminars, lectures as well as the latest services and facilities within the Medical Center.
- Records customer service issues, concerns, and status, produces accurate summary of various customer feedback reports on a regular basis.
- Supports professional and technical associates in responding to patient's needs.
- Reports customer's feedback that affec the organization
- Analyzes and evaluate customer concerns using established procedures.
Minimum Qualifications
- Graduate of Bachelor's Degree preferably in Business, Management or Allied Medical.
- At least 1 year of working experience in the related field, preferably as a Customer Service Officer in a service industry or equivalent.
- Proficiency in wiindows–based programs and other database programs, knowledge of hospital procedures and services, above average written and verbal communication skills.
- Applicants must be willing to work in Bonifacio Global City, Taguig.
- Full-Time position(s) available.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 32nd Street, Taguig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About St. Luke's Medical Center
The foremost and the most admired hospital in the Philippines, St. Luke's Medical Center (SLMC) has provided high-quality healthcare for over a century.
It was founded in 1903 with a mission to provide outstanding out-patient care. Today it is the foremost and most admired hospital in the Philippines and an acknowledged leader in Asia.
St. Luke's delivers on its mission of healing by gathering under one roof the finest medical expertise, the most sophisticated medical technology and facilities, and a deep-rooted culture of compassion. It supports this mission with research and continuing education for those who serve. The total dedication to quality and caring of the St. Luke's family is what distinguishes the hospital as a center of healthcare excellence in Asia.
These centers of excellence bring to the Philippines the latest medical advances and treatment modalities. Over 1,700 hospital-affiliated medical consultants see out-patients in more than 450 private clinics.
SLMC is the undisputed leader in virtually all medical specialties, including cardiovascular medicine, neurology and neurosurgery, cancer, ophthalmology, and digestive and liver diseases. It is the first choice of medical and health-related practitioners and patients for executive check-ups.
SLMC receives patients from around Asia, Micronesia, the Middle East, Europe and the United States.
With its rich legacy of excellence and a second new and modern facility at the Fort Bonifacio Global City, SLMC is in a position to realize a bolder vision of the institution as one of the top five hospitals in Asia by 2010.