Department Manager - Patient Relations

St. Luke's Medical Center

  • Quezon City, Philippines
    279 E. Rodriguez, Sr. Blvd., Quezon City, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full time
Posted 25 days ago and deadline of application is on 30 Mar
Recruiter was hiring 13 hours ago

Department Manager - Patient Relations

St. Luke's Medical Center

Job Description

  • The incumbent palns and manages a variety of activities involved in design and implementation of customer relations services in the Medical Center
  • Ensures exceptional customer satisfaction, timely and efficient front - end operations.
  • Improves customer value through different customer relations programs.
  • Plans and ensures the efficient budget and resource utilization for the department
  • Plans and conducts customer needs assessment for changes in quality standards for services and evaluation of customer satisfaction
  • Designs and develops customer relations service programs and activities, schemes, presentations and activities aimed todeliver the highest quality service possible, if not match or exceed best service available, in a manner consistent with SLMC's customer service thrust. Benchmarks service performance against the best in the industry
  • Adopts effective mechanisms measuring actual service delivered to customer service standards
  • Establishes wide network of customers, clients and business partnerships

Minimum Qualifications

  • Graduate of any four (4) year course of Hotel and Restaurant Management / Tourism / Marketing
  • Atleast 5 years' experience as a Customer Officer in a Service Industry. Three (3) years of the five years was in a supervisory or Management role.
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
279 E. Rodriguez, Sr. Blvd., Quezon City
Hospital / Health Care
1 opening

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About St. Luke's Medical Center

The foremost and the most admired hospital in the Philippines, St. Luke's Medical Center (SLMC) has provided high-quality healthcare for over a century. It was founded in 1903 with a mission to provide outstanding out-patient care. Today it is the foremost and most admired hospital in the Philippines and an acknowledged leader in Asia. St. Luke's delivers on its mission of healing by gathering under one roof the finest medical expertise, the most sophisticated medical technology and facilities, and a deep-rooted culture of compassion. It supports this mission with research and continuing education for those who serve. The total dedication to quality and caring of the St. Luke's family is what distinguishes the hospital as a center of healthcare excellence in Asia. These centers of excellence bring to the Philippines the latest medical advances and treatment modalities. Over 1,700 hospital-affiliated medical consultants see out-patients in more than 450 private clinics. SLMC is the undisputed leader in virtually all medical specialties, including cardiovascular medicine, neurology and neurosurgery, cancer, ophthalmology, and digestive and liver diseases. It is the first choice of medical and health-related practitioners and patients for executive check-ups. SLMC receives patients from around Asia, Micronesia, the Middle East, Europe and the United States. With its rich legacy of excellence and a second new and modern facility at the Fort Bonifacio Global City, SLMC is in a position to realize a bolder vision of the institution as one of the top five hospitals in Asia by 2010.
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