Product Manager | Team Lead for QA and Support
Squadzip (Digital Space Explorer, Inc.)
- Makati, Philippines5th Floor Microlab Building, 1157 Rodriguez Avenue Bangkal, Makati, National Capital Region (Metro Manila), PhilippinesMakatiNational Capital Region (Metro Manila)PhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
The Product Manager - Team lead for QA and Support is the steward of the customer experience at Squadzip, entrusted with preserving and improving customer experience of our users/customers by leading by example and fostering the culture of continuous improvement and chasing after customer happiness.
Responsibilities:
- Monitor and maintain customer support and QA related service levels and performance metrics..
- Take ownership of major customer support and troubleshooting issues and follow through till eventual resolution.
- Oversee and participate in the team's handling of day to day support and Quality Assurance testing. - Leaders on our team, lead by example and are expected to dive in and get their hands dirty
- Mentor, and develop team members, lead by example, and nurture a culture of accountability and extreme ownership of their goals and responsibilities.
- Ensure timely, thorough and diligent completion of Quality Assurance Testing done by the team in order to ensure timely completion of projects.
Be part of a “not so corporate” organization, that has recently embarked on an exciting journey, where you will be challenged to be creative and innovative on a daily basis. The future is bright and sunny and we are looking for a few individuals to help us shape it.
Minimum Qualifications
- At least 2 years of experience in the field of customer care/customer support role.
- Preferably with management or team leadership experience.
- Strong client-facing, business correspondence skills.
- Advanced problem solving, troubleshooting aptitude.
Perks and Benefits
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Performance Bonus
- Flexitime
- Transportation Allowances
- Maternity & Paternity Leave
Required Skills
- Business Correspondence
- Usability Testing
- Quality Assurance
- Customer Service
- Problem Solving
- Leadership skills
Preferred Courses
- Marketing Communications
- Management
- Communication Arts and BS Marketing Management
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 5th Floor Microlab Building, 1157 Rodriguez Avenue Bangkal
About Squadzip (Digital Space Explorer, Inc.)
Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.
Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation.
Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office", where teams can stay on top of their work and be productive from anywhere.
This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.