Technical Support Manager
SQREEM TECHNOLOGIES PRIVATE LIMITED INC.
- Quezon City, Philippines6th Floor, 127 Don Mariano Marcos Avenue , Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2021-04-17T16:00:00+00:00Job closed.
Job Description
The Technical Support Manager is responsible for the day-to-day operation of the organization’s computer systems and network, ensuring 24/7 operation of systems and when problems arise, effecting quick and permanent solutions.
- Direct and coordinate a team of Tech Support specialists/help desk technicians
- Prioritize IT-related problems as they come in to Help Desk and escalate when necessary
- Assign problems/tasks to Tech Support specialists
- Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur
- Analyze situations and determine resources needed to solve them
- Make decisions quickly, often with limited information
- Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions
- Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records
Minimum Qualifications
- Must have at least 5 years of experience in Technical Customer support.
- Must have excellent verbal and written communication skills
- Must have strong analytical and organisational skills.
- Someone with a positive, take-charge attitude.
- Someone with appropriate project management and/or tech support management certification.
- Experience as a team leader in any area of IT
- Languages other than English and Filipino
- Ability to work well with international clients are essential
- Technical product development
- Business Oriented
- Knows to package the products
- Troubleshooting and Technical Skills
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 127 Don Mariano Marcos Ave, Quezon City, 1126 Metro Manila, Philippines
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About SQREEM TECHNOLOGIES PRIVATE LIMITED INC.
The founders of Sqreem envisioned a time when everybody could use data to really understand communities, products, and individuals in ways where everyone could be fast and flexible to respond to “life experiences.” Quietly Sqreem worked to develop an ecosystem of data collection, information frameworks, presentation layers, and behavioral insight identifiers to solve some of the worlds most complex problems. Sqreem has done this with a social consciousness to protect and secure sensitive data.