Sprout Solutions
Sprout Solutions

Customer Success Manager | Account Manager  

Sprout Solutions

 
  • Taguig, Philippines
    Ascott Bonifacio Global City Manila, 5th Avenue 28th St, Taguig, 1634 Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-04-30T16:00:00+00:00
Job closed.

Job Description

  • Define and optimize customer journey and create standard presentation materials for lifecycle plays
  • Personally manage escalations from direct reports, and follow a metholodical escalation process to execs
  • Drive true value for customers by being an expert on best practices in change management and finding ways for CSMs to deeply understand our customers' objectives and become a trusted right-hand advisor
  • Gather feedback from other departments, including Sales, Support, Product, and others to improve the customer experience
  • Create company - wide customer feedback loop
  • Create renewal and up-sell strategy and focus on selling with retention focus
  • Own key metrics for the team such as renewal rate, up - sell target, product adoption metrics, customer satisfaction survey score
  • Recruit and mentor a world - class team

Minimum Qualifications

  • At least 3 years experience in account management, preferably in the software and web development industry.
  • Has a record for being a high acheiver and being results driven
  • Displays strong empathy for customers and passion for revenue and growth
  • Analytical and process oriented mindset
  • Ability to quickly command a group of individuals in a room and be assertive in a public environment
  • Strong internal communication skills including ability to work with all levels of the organization (product development, sales, marketing, proffesional services)
  • Ability to work in an entrepreneurial environment whether with a team or individually
  • Strong focus on nurturing a team environment

Perks and Benefits

  • FlexitimeFlexitime
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Ascott Bonifacio Global City Manila, 5th Avenue 28th St, Taguig, 1634 Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
3 openings
Website
http://sprout.ph/

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About Sprout Solutions

MAKE YOUR BEST CAREER MOVE YET! Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work! ABOUT US Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes. Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent. SPROUT CULTURE Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country! We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward. FUN THINGS WE DO Weekly fun things: Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that? Sproutings (Sprout Outings): Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can! Monthly gatherings: To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone! -- JOIN US TODAY! We’re excited to know you and see how you fit with Sprout! Send in your application and we’ll get back to you soon. :)

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