Sprout Solutions
Sprout Solutions

Customer Success Manager  

Sprout Solutions

 
  • Taguig, Philippines
    11F, Cyber Sigma building, Lawton Ave, Mckinley West, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-07-08T11:08:28.883000+00:00
Job closed.

Job Description

Job Summary

The primary responsibility is to develop long term partnerships with Sprout's customers to ensure they remain successful by realizing the full value of their investment with Sprout. Adoption, retention, and advocacy are key initiatives.

Responsibilities and Duties

  • Define and optimize customer journey and create standard presentation materials for lifecycle plays
  • Personally manage escalations from direct reports, and follow a methodical escalation process to execs
  • Drive true value for customers by being an expert on best practices in change management and finding ways for CSMs to deeply understand the objectives of our customers and become a trusted right-hand advisor
  • Gather feedback from other departments, including Sales, Support, Product, and others to improve the customer experience
  • Create, manage and drive the company-wide customer feedback loop
  • Create renewal and up-sell strategy and focus on selling with a retention focus
  • Own key metrics for the team such as renewal rate, up-sell target, product adoption metrics, customer satisfaction survey score
  • Contribute to building a world-class team by referring potentially team members with a strong fit to the organization

Minimum Qualifications

  • At least 3-5 years of experience in account management, preferably in the software industry
  • Has a track record of being a high achiever and a results-driven professional
  • Strong empathy for customers and passion for revenue and growth
  • Analytical and process-oriented mindset
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment
  • Strong communication skills including the ability to work and effectively interact with all levels of the organization (development, sales, marketing, professional services)
  • Ability to work in an entrepreneurial environment in a team and individually
  • With a demonstrable focus on a team environment
  • Must be willing to work in McKinley, Taguig

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
11F, Cyber Sigma building, Lawton Ave, Mckinley West, Taguig, Metro Manila, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://sprout.ph/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Sprout Solutions

MAKE YOUR BEST CAREER MOVE YET! Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work! ABOUT US Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes. Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent. SPROUT CULTURE Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country! We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward. FUN THINGS WE DO Weekly fun things: Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that? Sproutings (Sprout Outings): Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can! Monthly gatherings: To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone! -- JOIN US TODAY! We’re excited to know you and see how you fit with Sprout! Send in your application and we’ll get back to you soon. :)

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: